Chief Library Experience & Services Leader

Pennsylvania State University; State College (Centre County); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

The Penn State University Libraries seeks a collaborative Head of Library Experience and Services at Associate or Full Rank to advance a culture of service quality, collaboration, and student success at Penn State University Libraries.

This position leads public service points across University Park Libraries spaces, including Pattee & Paterno Libraries and multiple branch locations, unifying service functions under a single leadership team.

Qualifications

• MLS from an ALA-accredited program.
• Extensive experience in academic library public services and reference.
• Proven supervisory and empathetic leadership and communication.
• Commitment to shared governance and faculty partnership.
• Ability to foster collaboration across diverse communities.
• Strong reputation and service record in librarianship.

Responsibilities

• Set strategic direction for the Library Experience and Services portfolio.
• Supervise service point managers, supervisors and staff.
• Oversee scheduling, staffing models, cross-training and coverage.
• Apply assessment tools and user feedback to drive improvements.
• Coordinate with campus units and manage building operations.
• Manage departmental budget and resources.
• Ensure safety and compliance with university policies.
• Represent libraries on governance and external committees.

Skills

Leadership

Communication

Collaboration

Change management

User-centered design

Equity & inclusion

Education

MLS degree (ALA-accredited)

Job description

The Penn State University Libraries seeks a collaborative Head of Library Experience and Services at Associate or Full Rank to advance a culture of service quality, collaboration, and student success at Penn State University Libraries.

This position leads public service points across University Park Libraries spaces, including Pattee & Paterno Libraries and multiple branch locations, unifying service functions under a single leadership team.