Sr. Manager, Customer Success Analytics (Remote)

CrowdStrike; United States; On-site; USD 145,000 - 220,000; Full time

Benefits offered by this job

Market-leading compensation and equity

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks and volunteer opport

World-class office amenities

Great Place to Work Certification

Job summary

CrowdStrike is seeking a Senior Manager to lead the Customer Success Analytics team, shaping the analytics roadmap and translating data into strategic insights for executive decision-making. You will partner with Sales, Marketing, and Product to align metrics and drive business impact.

You will mentor a high-performing team, advance data literacy, and promote self-serve analytics using Tableau, delivering enterprise-grade insights across the global post-sales organization.

Qualifications

• 10+ years of experience in BI/Analytics with leadership in high-growth B2B SaaS organizations.
• Deep understanding of SaaS metrics (ARR, NRR, GRR, churn, CLV).
• Proficiency in data architecture and engineering oversight (Snowflake, BigQuery, ETL/ELT).
• Proficiency in SQL for querying data and troubleshooting quality issues.
• Advanced experience with Tableau and CRM Analytics for enterprise visuals.
• Strong executive communication and storytelling to influence VP-level stakeholders.
• Proven ability to drive cross-functional alignment on KPIs across Sales, Product, and Support.
• Experience leveraging AI to improve decision-making and workflows.

Responsibilities

• Define and execute the strategic analytics roadmap for global Customer Success.
• Architect health/adoption models to mitigate churn and drive expansion.
• Translate complex data into executive narratives guiding GTM strategy.
• Oversee data architecture and ensure integrity of the global data pipeline.
• Lead analytics team and foster data literacy and self-service culture.
• Drive adoption of self-serve analytics tools like Tableau across teams.
• Ensure standardized KPI definitions across post-sales functions.

Skills

Business Intelligence

Analytics leadership

SaaS metrics

SQL

Tableau

Executive storytelling

Data architecture

AI technologies

Cross-functional leadership

Leadership communication

Education

BS/BA in Informatics/CS/Economics/Business

Masters degree preferred

Tools

Snowflake

BigQuery

ETL/ELT pipelines

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role

CrowdStrike’s Customer Success Analytics team is seeking a strategic and visionary Senior Manager to spearhead the evolution of our Customer Success and Support analytics engine. In this high-impact leadership role, you will define the roadmap for turning complex data into transformational business insights, driving global strategy through analytics translation and executive-level storytelling. As a primary advisor to Customer Success executive leadership, you will influence multi-million dollar business decisions and ensure architectural alignment across Sales, Marketing, and Product. We are looking for a transformational leader who bridges the gap between deep technical data engineering and high-level business strategy within a large-scale B2B SaaS environment.

What You’ll Do

• Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.
• Architect advanced Customer Health and adoption frameworks and models to mitigate churn and proactively drive expansion opportunities.
• Serve as a strategic partner to VP level leadership, translating technical data into actionable narratives that influence GTM organizational strategy.
• Provide strategic oversight of data architecture and systems integration, ensuring the integrity of the global data pipeline for post-sales reporting.
• Lead and mentor a high-performing analytics team, fostering a culture of excellence, data literacy, and self-service innovation across the company.
• Drive adoption of self-serve analytics tools including Tableau dashboards and improve data literacy for Customer Success Managers and Customer Support Managers.
• Collaborate cross-functionally to ensure alignment of key KPIs and standardized metric definitions across the post-sales organization.

What You’ll Need

• 10+ years of experience in Business Intelligence or Analytics, with customer success domain expertise and significant tenure in leadership roles within high-growth B2B SaaS organizations.
• Deep understanding of SaaS metrics such as ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).
• Deep proficiency in data architecture principles and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.
• Proficiency in SQL to query data, perform ad hoc analysis, and troubleshoot data quality issues.
• Advanced experience with modern BI tools (Tableau, CRM Analytics) used to deliver enterprise-grade visualization solutions.
• Superior executive communication skills with a proven track record of influencing VP-level stakeholders through data-driven storytelling.
• Demonstrated ability to lead organizational change and drive cross-functional alignment on KPIs across Sales, Product, and Support.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• BS/BA degree in related discipline (e.g. Informatics, Computer Science, Economics, or Business) Masters degree preferred.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points

• Experience in analytics at a B2B security company
• Experience creating training materials and designing an analytics enablement strategy

Benefits Of Working At CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

The base salary range for this position for all U.S. candidates is $145,000 - $220,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.