Strategic Leader, Commercial Operations & Growth

Twistbioscience; South San Francisco (CA); On-site; USD 224,000 - 289,000; Full time

Job summary

Twist Bioscience is seeking a Director, Commercial Operations to lead, scale, and optimize key operating disciplines across our global commercial organization. You will oversee sales operations, project management, and commercial reporting while partnering with executive leadership to drive scalable growth.

You will build a center of excellence for reporting, drive insights-driven strategies, manage cross-functional process improvements (pricing, governance, contracting), and lead staffing,

Qualifications

• Degree in Biology, Biochemistry, or a related field.
• 10+ years of progressive commercial and technical experience in life sciences/biotech.
• 5+ years in managerial roles leading cross-functional teams.
• Demonstrated expertise in sales planning, forecasting, pipeline management, CRM systems (Salesforce), commercial analytics, and process improvement.

Responsibilities

• Manage Commercial Operations team consisting of Customer Master Data Specialist, Process Improvement, Sales Operation, Business Management, and Project Management Teams.
• Lead cross-functional process improvements projects (pricing strategy, discount governance, contracting) and implement new process (i.e., multi-currency and Distributor Flow enhancement).
• Create a center of excellence for Commercial Reporting.
• Develop and implement strategic plans to improve performance in all aspects of Commercial Operations.
• Partner with Sales and Marketing to evaluate new technology that could improve sales and marketing operations.
• Structure, develop, and implement scalable process and procedures to implement an insights-driven commercial approach and top-tier Customer engagement.
• Participate in hiring, training, and ongoing coaching of leadership staff to ensure execution of sales performance.
• Conducts sales performance reviews on a regular schedule.
• Partners with HR in all employee relation activities including Process Improvement plans, coaching, steps of discipline and termination.
• Determining staffing needs based on workload requirements and recruiting and hiring staff accordingly.
• Available as resource and mentor to leadership and team members.
• Assess whether current sales strategies are sufficient for meeting company sales goals.
• Support lead governance and handoff process from Digital Marketing, ISS, and Field Sales to ensure smooth handoff and reporting capability.
• Collaborate cross-organizationally to create a robust performance and opportunity metrics that the Executive Team will use to make informed decisions surrounding commercial and go-to-market strategy.

Skills

Sales planning

Forecasting

Pipeline management

Commercial analytics

Process improvement

Cross-functional collaboration

Leadership

Education

Biology/Biochemistry related degree

Tools

Salesforce

Job description

Twist Bioscience is seeking a Director, Commercial Operations to lead, scale, and optimize key operating disciplines across our global commercial organization. You will oversee sales operations, project management, and commercial reporting while partnering with executive leadership to drive scalable growth.

You will build a center of excellence for reporting, drive insights-driven strategies, manage cross-functional process improvements (pricing, governance, contracting), and lead staffing,