Strategic Lead, Business Solutions Architecture

Findhelp; Madison (WI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401k & equity grants

Free food & onsite gym

Paid parental leave

Competitive PTO & holidays

Medical, Dental, Vision coverage

Dog-friendly office

Telemedicine access

Book Purchasing Program

Job summary

Findhelp is expanding its social care platform and seeks a Senior Manager to lead the Business Solutions Architecture Team. You will guide business analysis and architecture efforts, ensuring alignment with strategic objectives and stakeholder priorities across social care programs.

Based in-office in Madison, WI or Austin, TX, you will drive cross-functional collaboration with Customer Success, Sales, Marketing, and other teams to deliver high-impact features and improvements.

Qualifications

• Minimum of 7 years of experience in business analysis, product management, or a related field.
• 2+ years of people management experience.
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
• Experience mentoring and technical roles in a hybrid work environment.
• Strong verbal and written communications skills across audiences.
• Demonstrated experience using modern AI tools to optimize daily tasks, accelerate problem-solving, and scale project impact.
• Self-directed and analytical, with experience using data to identify opportunities, prioritize work, and measure success.
• Experience with non-profits, health care or social care organizations preferred.

Responsibilities

• Lead and mentor the Business Analysts and Business Solutions Architects, fostering professional growth and best practices across the entire product development lifecycle.
• Partner with R&D Leadership to define, document, and communicate roadmaps that align with strategic objectives, market trends, and business priorities.
• Oversee multiple complex projects, ensuring timely delivery and high quality across initiatives that span multiple teams.
• Collaborate with cross-functional teams, including Customer Success, Sales, Marketing, Curation and other teams to align customer and organizational needs to the product roadmap.
• Ensure the team supports R&D in planning and execution of features, enhancements, and bug fixes.
• Standardize the process in which the team delivers features.
• Establish metrics and reporting frameworks to evaluate the team and refine practices.

Skills

Leadership

Business Analysis

Product Management

People Management

Mentorship

AI Tools

Data-Driven

Cross-Functional Collaboration

Non-Profits/Healthcare Experience

Job description

Findhelp is expanding its social care platform and seeks a Senior Manager to lead the Business Solutions Architecture Team. You will guide business analysis and architecture efforts, ensuring alignment with strategic objectives and stakeholder priorities across social care programs.

Based in-office in Madison, WI or Austin, TX, you will drive cross-functional collaboration with Customer Success, Sales, Marketing, and other teams to deliver high-impact features and improvements.