Strategic Knowledge Manager — TS/SCI Clearance

cFocus Software Incorporated; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

cFocus Software seeks a Knowledge Management Analyst to support the USAF program. This on-site role, in Linthicum Heights, MD, requires an active TS/SCI clearance and experience driving KM strategy, metadata tagging, dashboard creation, and reporting across governance-approved standards.

You will gather stakeholder needs, design KM repositories, and develop training materials while coordinating with technical teams to ensure secure data handling and effective adoption.

Qualifications

• Active TS/SCI clearance required.
• B.S. Computer Science, Information Technology, or a related field.
• Experience supporting KM, enterprise repositories, knowledge bases, or organizational information sharing.
• Gathers stakeholder needs and develops KM strategies, procedures, and measurable objectives.
• Organizes content with metadata tagging and lifecycle updates.
• Develops dashboards and analyzes usage and performance metrics.
• Understands workflow automation and BI data aggregation.
• Develops training materials and supports system adoption.
• Knowledge of information governance, records lifecycles, access controls, and secure data handling.
• Strong analytical, writing, and facilitation skills for coordinating stakeholders.

Responsibilities

• Drafts and recommends a knowledge management strategy with goals and metrics for Government review.
• Gathers stakeholder knowledge needs and translates them into repository, content, workflow, reporting, and training requirements.
• Supports design, build, and implementation of KM repository per approved requirements and standards.
• Develops and maintains capabilities for knowledge capture and dissemination per policies; coordinates with technical teams.
• Organizes repository content using tagging, metadata, and classification standards; coordinates with data governance on lifecycle.
• Maintains KM content and FAQs with Government-approved sources; verifies accuracy and consistency.
• Develops dashboards to provide insights and track KPIs defined by Government.
• Maintains automated workflows to aggregate data from BI tools and generate reports/alerts for Government personnel.
• Produces training materials and conducts user training on KM systems; collects feedback for adoption improvements.
• Monitors KM system health and performance; coordinates corrective actions with developers and operations.
• Analyzes knowledge usage and performance trends; recommends information quality improvements.
• Supports AI model testing for KM functions using Government data under guidelines.
• Maintains process docs and SOPs for Government review; coordinates access with owners and cybersecurity.
• Coordinates authorized access and secure content handling; supports change controls.

Skills

KM strategy

Stakeholder needs

Content tagging

Dashboard development

BI data aggregation

User training support

Education

Bachelor's degree in CS/IT or related field

Job description

cFocus Software seeks a Knowledge Management Analyst to support the USAF program. This on-site role, in Linthicum Heights, MD, requires an active TS/SCI clearance and experience driving KM strategy, metadata tagging, dashboard creation, and reporting across governance-approved standards.

You will gather stakeholder needs, design KM repositories, and develop training materials while coordinating with technical teams to ensure secure data handling and effective adoption.