Strategic IT Service Delivery Lead - Multi-Site Digital

Liverpool University Hospitals NHS Foundation Trust; United States; Híbrido; USD 114 000 - 141 000; Tempo integral

Resumo da oferta

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced Service Delivery Manager to provide strategic and operational leadership of Digital Service Delivery across the UHL Group.

You will ensure safe, high-quality IT services across hospital sites, govern ITIL-aligned processes, and drive performance, resilience, and continuous improvement to support patient care and NHS digital ambitions.

Qualificações

• Significant experience leading a large-scale IT Service Desk and ITSM function within a complex organisation.
• Experience managing incident, problem, change, request, configuration and service level management processes within enterprise service management environments.
• Experience managing ITSM platforms such as ServiceNow, or equivalent enterprise service management technologies.
• Experience analysing highly complex service delivery issues and resolving operational challenges where there may be multiple competing solutions.

Responsabilidades

• Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities.
• Lead the development and implementation of ITIL-aligned service management processes, ensuring consistent and safe service delivery.
• Oversee multi-site digital service operations, ensuring performance against SLAs, KPIs, and clinical safety requirements.
• Establish governance frameworks for service delivery, including incident, change, problem, and service continuity management.
• Drive continuous service improvement through data-driven insights, automation, and innovation.
• Lead and manage large, multi-disciplinary teams, ensuring workforce capability and resilience.
• Ensure effective supplier and contract management, delivering value for money and high-quality services.
• Provide expert advice to senior stakeholders, influencing digital service delivery strategy.
• Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements.
• Support delivery of Group-wide digital programmes and transformation initiatives, prioritising flexible working arrangements.

Descrição da oferta de emprego

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced Service Delivery Manager to provide strategic and operational leadership of Digital Service Delivery across the UHL Group.

You will ensure safe, high-quality IT services across hospital sites, govern ITIL-aligned processes, and drive performance, resilience, and continuous improvement to support patient care and NHS digital ambitions.