Strategic IT Project Manager II — Tech Services

County of San Mateo; California; On-site; USD 120,000 - 155,000; Full time

Job summary

The County of San Mateo's Technology Services Department (TSD) seeks an IS Project Manager II to oversee County-wide IT projects across departments. You will manage scope, timelines, budgets, vendor relationships, and ensure delivery of applications development, infrastructure upgrades, and process automation initiatives.

The ideal candidate has a strong background in project management, contract administration, and IT governance, with PMP/PgMP or equivalent certification and a four-year degree

Qualifications

• Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in performing information technology/systems project management.
• Possession of, a valid Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certification.
• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

Responsibilities

• Manages complex, County-wide and/or interdepartmental technology services projects such as research, development, conversion, installation, upgrade, and maintenance projects.
• Provides coordination, guidance, and oversight for all phases of a project, including initiation, planning, implementation, monitoring, and close-out.
• Designs and recommends business processes and workflow strategies for various information technology systems and infrastructure.
• Plans, organizes, and defines project requirements, methods, and end objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other section staff, user representatives and outside vendors.
• Interviews, analyzes, and documents end user work processes and technology services requirements; conducts systems walk-throughs and technical reviews; develops or refines specifications, including evaluating and testing vendor packages for conformance with user requirements and priorities.
• Develops and tracks project budgets, contracts, and schedules; monitors project progress and ensures project goals and contract requirements are met.
• Develops consultant requests for proposals and qualifications for professional services; evaluate proposals and recommends project award.
• Designs and programs systems applications, conducts technical review and systems testing, and oversees implementation.
• Prepares feasibility studies, cost and benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation.
• Maintains and regularly updates a project risk matrix with severity indicators and a plan to eliminate or mitigate impacts.
• Regularly tracks project expenditures, reviews invoices for accuracy and consistency with contractual obligations, and recommends appropriate dispersals of allocated funds.
• Tracks regularly project tasks, resources utilized, deliverables completed and upcoming.
• Reports regularly on project status based on Key Performance Indicators.
• Responds to and resolves software users' inquiries and complaints and escalates problems or issues to vendor representatives as needed.
• Plans, schedules, and conducts training classes and demonstrations; determines training objectives and requirements; prepares and designs training materials, reference guides, and user manuals.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation.
• Functions as a liaison between application support analysts, systems specialists, data specialists, communications specialists, and customer support specialists to ensure standards and protocols are maintained; assists in coordinating activities with other technology services staff.
• Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
• Stays abreast of new trends and innovations in technology related to County operations; recommends and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Leads, coordinates, and plans applications development, enhancement, and maintenance projects.
• Manages multiple projects simultaneously.
• Organizes and prioritizes a variety of projects and multiple tasks in an effective and timely manner; organizes own work, sets priorities, and meets critical deadlines.
• Be a liaison between County’s TSD (Technology Services Department) and other departments to improve communication, collaboration, partnership, and management of technology aspects included in various projects.
• Manages ambiguity that may surround some aspects of projects and recommends data-based optimal directions to stakeholders and steering committees.
• Applies critical thinking in managing projects to maintain consistent stakeholder communication in progress reporting.
• Performs other duties as assigned.

Skills

Project management

Contract administration

Vendor coordination

IT infrastructure projects

Stakeholder communication

Budgeting and cost control

Education

Bachelor's degree in MIS/CS or related field

PMP or PgMP certification

California Driver's License

Industry-recognized IT certifications

Job description

The County of San Mateo's Technology Services Department (TSD) seeks an IS Project Manager II to oversee County-wide IT projects across departments. You will manage scope, timelines, budgets, vendor relationships, and ensure delivery of applications development, infrastructure upgrades, and process automation initiatives.

The ideal candidate has a strong background in project management, contract administration, and IT governance, with PMP/PgMP or equivalent certification and a four-year degree