Strategic IT Lead: SAP OTC & Customer Data

Inteldot; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Inteldot in Jacksonville, Florida, seeks a Customer Service Technology Lead to align OTC processes with business goals. You will oversee SAP OTC functionality, customer master data governance, and BPX initiatives while driving continuous improvement, data integrity, and compliance across customer service operations.

You will lead cross-functional teams, coordinate with IT and business stakeholders, and deliver scalable technology solutions to enhance customer experience and operational

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Minimum of five (5) years supporting SAP Order-to-Cash processes.
• Minimum of five (5) years of leadership experience managing technical or business process teams.
• Experience supporting Customer Service operations in a manufacturing or supply chain environment.
• Strong knowledge of SAP Sales & Distribution (SD) functionality.
• Experience gathering business requirements and implementing technology solutions.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders.

Responsibilities

• Serve as the primary technology liaison between Customer Service, Supply Chain, and IT for Order-to-Cash processes.
• Act as the primary point of contact for Customer Service-related systems, enhancements, and production support issues.
• Partner with business stakeholders to gather, analyze, and document functional requirements.
• Translate business requirements into technology solutions aligned with operational objectives.
• Support Customer Service technology initiatives, system enhancements, and break-fix activities.
• Coordinate user acceptance testing (UAT), implementation activities, and production support.
• Collaborate with IT and business teams to resolve system issues and optimize Order-to-Cash processes.
• Lead Customer Master Data governance and maintenance activities.
• Ensure data accuracy, integrity, security, and compliance with established standards.
• Develop and maintain customer data governance procedures.
• Support global customer master setup, maintenance, and audit readiness.

Skills

SAP Order-to-Cash

Leadership

Cross-functional collaboration

Requirements gathering

Analytical skills

Communication skills

Process improvement

Data governance

OTC systems

Customer service operations

Education

Bachelor’s degree in business, Information Systems, Supply Chain, Engineering, Computer Science

Tools

SAP ECC

SAP S/4HANA

SAP SD

EDI

Job description

Inteldot in Jacksonville, Florida, seeks a Customer Service Technology Lead to align OTC processes with business goals. You will oversee SAP OTC functionality, customer master data governance, and BPX initiatives while driving continuous improvement, data integrity, and compliance across customer service operations.

You will lead cross-functional teams, coordinate with IT and business stakeholders, and deliver scalable technology solutions to enhance customer experience and operational