Strategic IT Business Analyst for Statewide Child Welfare

LingaTech; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

LingaTech is seeking an experienced Business Analyst to support the development, maintenance, and enhancement of IT systems and assist with transitioning to a statewide CW CM system. You will gather requirements, review deliverables, coordinate UAT, and support operations to ensure data quality and compliance with state and federal requirements.

The role requires strong communication, stakeholder collaboration, and experience in complex IT projects.

Qualifications

• 7 years of experience developing business, functional, and user requirements for IT systems.
• 7 years of knowledge of business analysis processes, principles, practices, and techniques.
• Excellent written and verbal communication skills.
• Fluency in English and the ability to communicate clearly over the phone.

Responsibilities

• Plan, organize, prioritize, and manage multiple initiatives across project teams.
• Manage the submission and tracking of system defects, issues, and change requests for assigned system components.
• Coordinate project processes and timelines to meet program specifications and state and federal compliance requirements.
• Prepare and provide regular project status reports and progress updates.
• Coordinate data quality initiatives and address requirements identified by program offices and data quality plans.
• Review business requirements, user stories, and functional specifications for system development, enhancements, and configuration.
• Support user acceptance testing, system deployment, problem resolution, and end-user support activities.
• Ensure compliance with applicable project standards, procedures, and requirements.
• Monitor project schedules and scope, identify potential risks, and proactively address issues.
• Build and maintain relationships with stakeholders, business users, county agencies, and project team members.
• Provide operational and technical support for business applications, including investigating and resolving reported software and business process issues.
• Communicate with customers, software providers, hardware suppliers, and other stakeholders to support issue resolution.
• Conduct stakeholder meetings and follow-up sessions to gather detailed information about business processes and system requirements.
• Support data management initiatives and other activities related to the statewide case management system transition.
• Utilize project management, testing, documentation, and incident tracking tools, including Microsoft Office, Team Foundation Server (TFS), Microsoft Azure, Microsoft Test Manager (MTM), and ServiceNow.
• Lead and facilitate in-person and virtual meetings, workgroups, and presentations as assigned.
• Develop responses to public, media, stakeholder, and federal inquiries as needed.
• Collaborate effectively within a team environment.
• Travel as needed.

Skills

Business analysis

Requirements gathering

Documentation

Stakeholder communication

Tools

Microsoft Office

Team Foundation Server (TFS)

Microsoft Azure

Microsoft Test Manager (MTM)

ServiceNow

Job description

LingaTech is seeking an experienced Business Analyst to support the development, maintenance, and enhancement of IT systems and assist with transitioning to a statewide CW CM system. You will gather requirements, review deliverables, coordinate UAT, and support operations to ensure data quality and compliance with state and federal requirements.

The role requires strong communication, stakeholder collaboration, and experience in complex IT projects.