Strategic Insurance Claims Follow-Up Specialist

Signature Performance, Inc.; Des Moines (IA); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Assistance

401(k) Match

Job summary

Signature Performance, Inc. in Des Moines, IA is seeking a Follow Up Specialist to drive timely resolution of outstanding insurance claims, ensure accurate reimbursement, and support a smooth revenue cycle.

The role requires proactive analysis of accounts and effective communication with payers. The ideal candidate will review EOBs, contact payers, and collaborate with billing and clinical staff to expedite payments while maintaining compliance and patient confidentiality.

Qualifications

• At least 2 years in medical billing or insurance follow-up.
• Knowledge of CPT/ICD coding and payer requirements.
• Experience with EHR/billing systems (Epic, Meditech, Artiva).
• Strong verbal and written communication skills.
• Ability to manage multiple priorities independently.

Responsibilities

• Follow up on assigned insurance claims to ensure timely payment.
• Review EOBs and remittance advice for payment accuracy and claim status.
• Contact insurance companies via phone, web portals, or written communication to resolve claim issues.
• Identify and appeal denied or underpaid claims based on payer guidelines and documentation.
• Collaborate with billing, coding, and clinical staff to obtain necessary documentation for claims resolution.
• Update patient account notes in the billing system with clear and concise follow-up actions and outcomes.
• Monitor aging reports and prioritize work based on payer deadlines and account balance.
• Ensure compliance with federal, state, and payer-specific regulations and policies.
• Meet individual and team performance goals, including productivity and quality standards.
• Participate in departmental meetings, training sessions, and quality improvement initiatives as required.

Skills

Medical billing experience

Insurance follow-up

Revenue cycle

EHR experience

Communication skills

Time management

Analytical thinking

Education

High school diploma or equivalent; Associate's preferred

Tools

Epic EHR

Meditech

Artiva

Job description

Signature Performance, Inc. in Des Moines, IA is seeking a Follow Up Specialist to drive timely resolution of outstanding insurance claims, ensure accurate reimbursement, and support a smooth revenue cycle.

The role requires proactive analysis of accounts and effective communication with payers. The ideal candidate will review EOBs, contact payers, and collaborate with billing and clinical staff to expedite payments while maintaining compliance and patient confidentiality.