Strategic Initiatives Organization Change Management Lead

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 90,000 - 149,000; Full time

Benefits offered by this job

Competitive benefits

Volunteer time off

Job summary

M&T Bank Corporation in Buffalo, NY is seeking a Senior Change Management Lead to guide technology initiatives and manage cross-functional projects with senior leaders across the Bank. This role focuses on the people side of change, driving adoption and sustainable outcomes for medium-to-large initiatives.

You will partner with division leadership to define scope, allocate resources, monitor progress, and deliver change strategies across processes, systems, and roles.

Qualifications

• Bachelor’s degree and 5+ years of relevant work experience
• Strong attention to detail and ability to lead teams
• Excellent project management skills
• Strong analytical ability
• Creative problem-solving and communication skills
• Ability to communicate professionally at many levels
• Self-motivated and results-driven
• Well-organized with multitasking capability
• Proficient with office software and data tools

Responsibilities

• Define scope/approach for department initiatives.
• Direct and monitor resources.
• Direct complex, critical, and highly visible projects for the division.
• Provide analytical support for planning, design and results.
• Develop change management strategies and plans for adoption and value realization.
• Interact with senior management to obtain pertinent information.
• Oversee change project schedules and budgets.
• Build stakeholder relationships with senior leadership and external partners.
• Ensure risk and regulatory standards are adhered to.

Skills

Change management

Project management

Stakeholder management

Analytical thinking

Communication

Leadership

Organization

Problem solving

Education

Bachelor's degree

MBA preferred

Six Sigma / Lean or Process Improvement

Banking/financial industry experience

Tools

Excel

PowerPoint

Databases

Presentation software

Job description

Overview

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week. Works closely with senior managers within a division and the Bank to manage key Technology initiatives, including supporting critical Division/Department cross-functional projects related to strategic objectives of the Bank, improving risk management and ensuring efficiency and sustainability of core processes and positioning the Bank to meet evolving regulatory expectations. Develops and delivers organizational change management strategies and plans for Technology programs with moderate to large change impacts. Focuses on the people side of change, including changes to processes, systems and technology, job roles and organization structures. Drives faster employee adoption and long-term change sustainability.

Primary Responsibilities

• Lead efforts to define scope/approach for department initiatives.
• Direct and monitor resources.
• May be responsible on an individual basis for directing complex, critical, and highly visible projects for the division.
• Provide analytical expertise to support initiatives that may include planning, design and analysis of results, presenting content at various governance functions, development of comprehensive content and materials, analysis of complex data sets, or analysis/optimization of data structures.
• Consider stakeholder perspectives, address objections, help develop solutions, and drive action.
• Interact with senior management (internal/external) to obtain pertinent information.
• Apply structured change management approach and tools to develop change strategies and plans to support the adoption and value realization of medium-to-large-scale, complex change initiatives.
• Serve as primary liaison to the change sponsor, project manager, overall project team, and stakeholders; provide guidance to enhance change effectiveness.
• Oversee multiple change project schedules, associated budgets, and resources; integrate change management activities and tasks into project plan.
• Build and maintain a variety of mutually beneficial stakeholder relationships that advance change management effectiveness especially at senior leadership levels and with external partners.
• Conduct and analyze a variety of assessments including stakeholder assessment, change impact analyses, and change readiness.
• Identify, analyze and develop tactics to mitigate change barriers and resistance and enable change readiness..
• Direct the development, delivery and management of the communications and training programs supporting the strategic initiative.
• Define and measure business readiness and success metrics and monitor change progress.
• Gather qualitative and quantitative data through survey development, focus groups, interviews, and other feedback mechanisms.
• Directly or indirectly manage staff.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience Strong attention to detail Strong ability to lead teams Excellent project management skills Strong analytical ability Creative problem-solving skills Excellent interpersonal skills necessary for business partner relationships within and outside the organization Strong written and verbal communication skills Ability to communicate professionally at many different levels Self-motivated Results-driven Well-organized Ability to handle multiple tasks and work under time constraints in support of various assignments Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software

Education and Experience Preferred

Bachelors’ degree in Computer Science, Finance, Economics, Math, Accounting, Engineering, or Business Administration; Master’s degree in Business Administration (MBA) or advanced degree Minimum of 6 years’ relevant work experience Change Management certification or designation Banking/financial industry experience Six Sigma, Lean or Process Improvement, or project management-related education Experience with financial, regulatory and/or process analysis, and technical writing Curious and innovative M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

The pay range for this position is $89,600.00 - $149,300.00 Annual (USD).

Location Buffalo, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Benefits

• competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

EEO Statement

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.