Strategic HR Partner for Growth & Engagement

MCI Careers; Las Cruces (NM); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Job summary

MCI is hiring a Human Resource Business Partner to lead and execute people initiatives, provide internal HR support, and enhance HR processes. The role requires a confident public speaker, personable and proactive attitude, with experience in call center operations or client services as a strong advantage.

This full-time, on-site position offers competitive benefits including bonuses and comprehensive medical, dental, and vision coverage, plus paid vacation and holidays.

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role.
• Some undergraduate-level education is expected.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint).
• Familiarity with training tools and techniques.
• Strong conflict resolution skills including employee and customer issues.
• Effective time management, planning, and multitasking abilities.
• Strong written and verbal presentation skills.
• Ability to thrive in a fast-paced, professional environment.
• Skill in planning, coordination, and adapting to various learning styles.
• Ability to provide and receive constructive feedback.
• Strong prioritization and organizational skills to meet deadlines.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs across a broad spectrum of HR processes and translate business priorities into value-added work.
• Identify problems and drive solutions within HR operations.
• Provide general HR support in collaboration with operations teams.
• Collaborate with remote HR teams and the HR Manager on key HR issues and initiatives.
• Align HR strategies with business objectives and recommend improvements.
• Foster employee engagement through proactive approaches (including remote interactions).
• Lead employee relations, retention, and recognition programs.

Skills

HRBP experience

Communication

Public speaking

Time management

Multitasking

Presentation skills

Conflict resolution

Education

Undergraduate education

Tools

Microsoft Office

Outlook

Excel

Job description

MCI is hiring a Human Resource Business Partner to lead and execute people initiatives, provide internal HR support, and enhance HR processes. The role requires a confident public speaker, personable and proactive attitude, with experience in call center operations or client services as a strong advantage.

This full-time, on-site position offers competitive benefits including bonuses and comprehensive medical, dental, and vision coverage, plus paid vacation and holidays.