Human Resources Business Partner I

Mass Markets; Las Cruces (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Disability insurance

Life insurance

Supplemental insurance

Career growth

Paid training

Casual dress

Job summary

A leading business process outsourcing company in Las Cruces is seeking an experienced Human Resource Business Partner to lead people initiatives and provide exceptional HR support. The ideal candidate will possess strong interpersonal, communication, and conflict resolution skills, and have at least one year of relevant experience. Competitive benefits include health coverage, performance bonuses, and a dynamic work environment.

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role.
• Skilled in planning, coordination, and adapting to various learning styles.
• Ability to thrive in a fast-paced, professional environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with training tools and techniques.
• Strong conflict resolution skills (including employee and customer-related issues).
• Effective time management, planning, and multitasking abilities.
• Strong written and verbal presentation skills.

Responsibilities

• Provide general HR support in collaboration with operations teams.
• Align HR strategies with business objectives and recommend improvements.
• Lead employee relations, retention, and recognition programs.
• Foster employee engagement through proactive, hands-on approaches (including remote interactions).
• Adapt to a dynamic work environment influenced by economic and policy changes.
• Champion innovative HR solutions and continuous process improvement.
• Lead employee relations, retention, and recognition programs.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate strong organizational and interpersonal skills.

Skills

Interpersonal skills

Communication skills

Conflict resolution skills

Time management

Presentation skills

Presentation skills

Multitasking

Conflict resolution

Feedback delivery

Education

Some undergraduate-level education

Tools

Microsoft Office

Job description

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address key HR issues and initiatives
• Align HR strategies with business objectives and recommend improvements
• Foster employee engagement through proactive, hands-on approaches (including remote interactions)
• Adapt to a dynamic work environment influenced by economic and policy changes
• Champion innovative HR solutions and continuous process improvement
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer-related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Ability to provide and receive constructive feedback
• Strong prioritization and organizational skills to meet deadlines

Preferred Qualifications

• Experience in military, government environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• HR certification (e.g., SHRM-SCP)

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; MEC plans available after 30 days. Benefit options vary by location.
• Retirement Savings: Retirement programs where available.
• Disability Insurance: Short-term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Internal promotions and advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture that fosters collaboration.
• Casual Dress Code: Comfortable attire.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and headset. Occasionally may move about the office to accomplish tasks; may lift up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willingness to undergo a Level II background and/or security investigation with fingerprint; offers contingent on results.
• Willingness to submit to drug screening; offers contingent on results.

Reasonable Accommodation

Consistent with the ADA, MCI provides reasonable accommodations for qualified applicants or employees with disabilities unless undue hardship would result. If accommodations are needed, contact Human Resources.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.

About MCI

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions that drive performance. MCI provides BPO, staff augmentation, contact center services, and IT services, among others. MCI employs 10,000+ and serves 150+ client partners in North America and beyond.

Note: This job description provides a general overview and is not an all-inclusive list of duties. The employer may revise this job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.