Human Resources Business Partner I

MCI; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits after 60 days

Incentives and rewards programs

Job summary

MCI is seeking an experienced Human Resource Business Partner to lead people initiatives and enhance HR processes. This full-time, on-site role in Dallas offers performance bonuses, comprehensive health benefits, paid time off, and opportunities for professional growth.

The successful candidate will partner with operations teams, manage employee relations, and implement HR strategies to optimize workforce engagement in a dynamic work environment.

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong conflict resolution skills, including employee and customer-related issues.

Responsibilities

• Provide general HR support in collaboration with operations teams.
• Align HR strategies with business objectives and recommend improvements.
• Champion innovative HR solutions and continuous process improvement.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Time management

Organizational skills

Education

Undergraduate-level education

Tools

Microsoft Office

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

Position Summary

We’re hiring an experienced Human Resource Business Partner to help lead and execute people initiatives, deliver exceptional internal HR support, and enhance our HR processes. This full‑time, on‑site position requires attendance at one of our local office locations. The role offers competitive benefits, including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and incentive contests.

Key Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address key HR issues and initiatives
• Align HR strategies with business objectives and recommend improvements
• Foster employee engagement through proactive, hands‑on approaches, including remote interactions
• Adapt to a dynamic work environment influenced by economic and policy changes
• Champion innovative HR solutions and continuous process improvement
• Lead employee relations, retention, and recognition programs
• Manage a high‑volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer‑related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast‑paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Ability to provide and receive constructive feedback
• Strong prioritization and organizational skills to meet deadlines

Preferred Qualifications

• Experience in military, government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two‑ or four‑year college or university
• SHRM‑SCP or equivalent HR certification

Benefits & Compensation

• Paid Time Off (PTO) and paid holidays
• Incentives & Rewards: daily, weekly, and monthly contests that include cash bonuses and prizes
• Health Benefits: comprehensive medical, dental, and vision coverage after 60 days
• Retirement Savings: available retirement savings programs where offered
• Disability Insurance: short‑term disability coverage
• Life Insurance: access to life insurance options
• Supplemental Insurance: accident and critical illness insurance
• Career Growth: focus on internal promotions and advancement opportunities
• Paid Training: learn new skills while earning a paycheck
• Work Environment: team‑oriented culture, casual dress code, fun and engaging work environment

Other Information

This role requires a professional office environment; the employee will be largely sedentary, required to sit/stand for long periods while using a computer and a telephone headset. The employee may occasionally be required to move about the office, reach, lift, or exert force up to 40 pounds.

Must be authorized to work in the country where the job is based and must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening; job offers are contingent on drug screening results.

Equal Opportunity Employer

MCI embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Application Process

To be considered for this role, complete a full application on the company careers page, including all screening questions and a brief pre‑employment test.

Apply today! The job operates in a professional office environment.