Strategic HR Advisor (Employee Relations & Service Delivery)

Columbia University; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Columbia University is seeking an HR Advisor to provide operational and consultative HR support to schools and administrative units. You will guide managers and employees on policies, handle leave coordination, accommodations, and routine HR matters, and escalate high-risk issues to the SHRBP as needed.

The role focuses on managing a portfolio of HR cases, delivering timely case documentation, partnering with university stakeholders, and driving service improvements across HR operations and data

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of four years of progressively responsible client-facing human resources experience providing hands-on, day-to-day HR support, including advising managers and employees, addressing employee-relations matters, applying HR policies and processes, and coordinating the resolution of HR service requests or related matters.

Responsibilities

• Provides day-to-day operational and consultative HR support to managers, employees, and local HR partners, including guidance on University policies, workplace concerns, leave administration, accommodations, and other employment matters.
• Assesses routine to moderately complex HR questions and service requests, identifies appropriate next steps, and resolves matters using established University policies, procedures, and practices.
• Manages an assigned portfolio of HR matters and follows established processes to ensure timely communication, appropriate documentation, and resolution.
• Provides guidance to managers and employees on routine HR matters and refers issues outside established practices or delegated authority to the SHRBP or appropriate HR partner.
• Builds effective working relationships with managers, HR professionals, and University stakeholders to provide responsive and consistent HR support.
• Collaborates with Shared Services, HR Centers of Excellence, HR Compliance, and other University partners to coordinate resources and facilitate timely resolution.
• Keeps the SHRBP informed of significant, sensitive, or unusual matters requiring additional guidance, review, or approval.

Skills

HR experience

Policy guidance

Communication

Relationship-building

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Power BI

Job description

Columbia University is seeking an HR Advisor to provide operational and consultative HR support to schools and administrative units. You will guide managers and employees on policies, handle leave coordination, accommodations, and routine HR matters, and escalate high-risk issues to the SHRBP as needed.

The role focuses on managing a portfolio of HR cases, delivering timely case documentation, partnering with university stakeholders, and driving service improvements across HR operations and data