Strategic Hospitality Operations Director

Highgate; New York (NY); Hybrid; USD 140,000 - 230,000; Full time

Job summary

Highgate Hotels is seeking a Director of Operations for The Harmonie Club in Manhattan. The successful candidate will lead front office and F&B operations, develop managers, and ensure service excellence while meeting financial and SOP targets.

Responsibilities include budgeting, staff training, and effective coordination with department heads to optimize guest satisfaction and operational efficiency in a historic club setting.

Qualifications

• Proven ability to lead and develop a team in a luxury hospitality setting.
• Strong budget planning, forecasting, and cost-control skills.
• Proactive in driving guest satisfaction and revenue growth.

Responsibilities

• Oversee front office, training, scheduling and daily operations.
• Participate in monthly financial reviews and budget management.
• Ensure compliance with SOPs, safety, and sanitation standards.
• Lead department heads and training programs to maintain service excellence.
• Engage with clients and stakeholders to drive revenue and guest satisfaction.

Skills

Hospitality management

Leadership

Budgeting

Operations oversight

Staff development

Guest satisfaction

Education

Four-year college degree

Hospitality management experience

Job description

Highgate Hotels is seeking a Director of Operations for The Harmonie Club in Manhattan. The successful candidate will lead front office and F&B operations, develop managers, and ensure service excellence while meeting financial and SOP targets.

Responsibilities include budgeting, staff training, and effective coordination with department heads to optimize guest satisfaction and operational efficiency in a historic club setting.