Strategic Hospice & Palliative Care Ops Director

Visiting Nurse Health System; Atlanta (GA); On-site; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employee Assistance Program

Employee Discount

Flexible Schedule

FSA

HSA

Life insurance

PTO and Holidays

403b with company match

Job summary

Visiting Nurse Health System in Atlanta, GA, seeks a strategic Director of Business Operations for Hospice and Palliative Care to strengthen the revenue cycle, documentation integrity, and regulatory compliance. This senior role partners with clinical and executive teams to drive operational excellence and patient‑centered care.

You will oversee business‑office functions, pre‑bill readiness, and cross‑functional workflows while coaching staff to reduce denials and delays.

Qualifications

• Bachelor’s degree in healthcare administration, business operations, or a related field.
• 2–3 years of leadership experience in hospice or home health office operations, including Medicaid.
• Working knowledge of hospice documentation, reimbursement, revenue‑cycle workflows, physician‑order tracking, and health‑information practices; CHAP accreditation experience is preferred.

Responsibilities

• Oversee business-office operations, HIM, medical records, provider credentialing, and assigned support staff.
• Pre-bill readiness, including documentation‑gap resolution, billing holds, payer forms, physician orders, certifications, recertifications, CTIs, face‑to‑face records, and hospice election documentation.
• Cross‑functional workflows among clinical operations, intake, scheduling, billing, revenue cycle, physicians, funeral homes, and external partners.
• Compliance with Medicare, Medicaid, HIPAA, CHAP, Conditions of Participation, release‑of‑information requirements, and organizational policies.
• Dashboards, audits, and trend analysis covering documentation aging, outstanding orders, denials, charitable care, productivity, and revenue‑cycle risks.
• Process improvement, staff coaching, standardized procedures, and accountability initiatives that reduce delays, rework, and avoidable denials.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Strategic thinking

Project management

Customer service

Prioritization

Team coaching

Education

Bachelor’s degree

Tools

Microsoft Office

Outlook

HRIS

Healthcare technology

Reporting tools

AI-enabled platforms

Job description

Visiting Nurse Health System in Atlanta, GA, seeks a strategic Director of Business Operations for Hospice and Palliative Care to strengthen the revenue cycle, documentation integrity, and regulatory compliance. This senior role partners with clinical and executive teams to drive operational excellence and patient‑centered care.

You will oversee business‑office functions, pre‑bill readiness, and cross‑functional workflows while coaching staff to reduce denials and delays.