Strategic Higher Ed Partnership Manager

Knack Technologies, Inc; Northern (KY); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Stock options

Health benefits

401K

Wellness stipend

Flexible PTO

Remote work stipend

Tech equipment

Job summary

Knack Technologies, Inc. seeks a full-time Partner Success Executive to manage a portfolio of college and university partners, launching and expanding Knack programs while aligning with campus priorities and student success goals.

You will collaborate with Sales, Marketing, Operations and Academic Relations to deliver a cohesive partner experience, drive renewals, identify growth opportunities, and travel as needed to foster relationships.

Qualifications

• You have 4-6+ years of experience in higher education, sales, account management, customer success, program management, or partnership management.
• EdTech experience is a plus.
• You excel at building relationships and are comfortable with campus stakeholders.

Responsibilities

• Manage a strategic portfolio of 10–20 college and university partners, building strong relationships and developing engagement strategies that support partner success.
• Build trusted relationships with campus stakeholders through regular meetings, strategic touchpoints, and proactive communication.
• Develop and execute partner engagement plans aligned to institutional priorities and Knack’s partnership goals.
• Support successful partner launches, ongoing engagement, program adoption, and stakeholder communication.
• Lead renewal activities and partner retention efforts, helping partners understand and realize the value of their Knack partnership.
• Identify opportunities for growth, including expansions, upsells, referrals, and additional stakeholder adoption, and collaborate with Sales and Marketing to pursue them.
• Conduct regular program reviews and strategic conversations to assess progress, identify challenges, and uncover opportunities for improvement and growth.
• Leverage partner data and insights to provide clear, actionable recommendations that strengthen program performance, engagement, and impact.
• Collaborate with Sales, Marketing, Operations, and Academic Relations to ensure a seamless partner experience and alignment across the partner lifecycle.
• Partner with internal teams to increase program visibility, stakeholder engagement, and campus adoption.
• Contribute to internal knowledge-sharing, process improvements, and strategic initiatives that strengthen the Partner Success organization.
• Travel as needed to support partner engagement, relationship development, and growth opportunities.

Skills

Relationship-building

Communication

Data-driven

Travel readiness

Cross-functional collaboration

Account management

Job description

Knack Technologies, Inc. seeks a full-time Partner Success Executive to manage a portfolio of college and university partners, launching and expanding Knack programs while aligning with campus priorities and student success goals.

You will collaborate with Sales, Marketing, Operations and Academic Relations to deliver a cohesive partner experience, drive renewals, identify growth opportunities, and travel as needed to foster relationships.