Strategic Healthcare CS Executive (Remote)

EBSCO Information Services, Inc.; Frankfort (KY); Remote; USD 82,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and D&D

401(k) Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services, Inc. is seeking a Customer Success Executive to partner with Clinical Decisions customers for onboarding, adoption, and long-term value realization. The role covers the North Midwest and West Coast, requires travel up to 40%, and is fully remote within the US.

You’ll collaborate with Sales, Marketing, Product and Editorial to deliver a value-driven customer experience. The position emphasizes proactive guidance, KPI-driven outcomes, and end-to-end implementation

Qualifications

• Minimum of 5 years of experience in project management, customer engagement, success, marketing, or support roles.
• Strong understanding of clinical workflows, EHR systems, and SSO authentication protocols.
• Medical experience to understand clinical workflow.
• Proven track record of managing complex implementation projects.
• Ability to work independently and as part of a POD-style team.
• This is a fully remote role with travel up to 40%.

Responsibilities

• Drive Value & Strategic Alignment by reviewing value hypotheses and aligning product capabilities to needs and success metrics.
• Lead Onboarding & Enablement with onboarding goals, change management, and training to promote adoption.
• Support Technical Implementation through end-to-end onboarding, IT coordination, and system integration tasks.
• Ensure Ongoing Success & Growth by delivering proactive engagement, monitoring KPIs, and conducting regular business reviews.

Skills

Written communication

Verbal communication

Interpersonal skills

Problem solving

Education

Bachelor’s degree in health administration, information technology, or related field

Job description

EBSCO Information Services, Inc. is seeking a Customer Success Executive to partner with Clinical Decisions customers for onboarding, adoption, and long-term value realization. The role covers the North Midwest and West Coast, requires travel up to 40%, and is fully remote within the US.

You’ll collaborate with Sales, Marketing, Product and Editorial to deliver a value-driven customer experience. The position emphasizes proactive guidance, KPI-driven outcomes, and end-to-end implementation