Strategic Health Plan Ops & Growth Lead

Johns Hopkins Health Plans; Washington, Baltimore (District of Columbia, MD); On-site; USD 62,000 - 99,000; Full time

Job summary

Johns Hopkins Health Plans is seeking a Sr. Program Manager for Customer Strategy & Operations to lead customer strategy and operational execution across the JHHC Solutions portfolio, translating priorities and performance data into coordinated account plans, scalable workflows, customer retention strategies, and measurable growth outcomes.

This role partners with senior leaders to manage key employer accounts, oversee engagements and renewals, drive population health initiatives, and ensure

Qualifications

• Bachelor’s degree required, concentration in Business Management preferred.
• Master’s degree is a plus.
• Experience in health care-related business, consulting, or program development is expected.

Responsibilities

• Lead portfolio-wide customer engagement, strategy, and operations planning with clear goals and growth opportunities.
• Manage executive relationships, renewals, and expansion opportunities for key employer accounts.
• Develop account strategies aligning customer priorities with population health and organizational goals.
• Provide mentorship to ensure consistent engagement, service delivery, and renewal planning.
• Oversee Salesforce, DrChrono, Health Cloud, Confluence, and related tools and integrations.

Skills

Account management

Healthcare operations

Data analysis

Leadership

Relationship management

Project management

Education

Bachelor's degree in Business Management

Master's degree (advantage)

Tools

Salesforce

DrChrono

Health Cloud

Confluence

Qualtrics

Zoom

Job description

Johns Hopkins Health Plans is seeking a Sr. Program Manager for Customer Strategy & Operations to lead customer strategy and operational execution across the JHHC Solutions portfolio, translating priorities and performance data into coordinated account plans, scalable workflows, customer retention strategies, and measurable growth outcomes.

This role partners with senior leaders to manage key employer accounts, oversee engagements and renewals, drive population health initiatives, and ensure