Strategic Head of Patient Access & Support

Socket.dev; Alpharetta (GA); On-site; USD 180,000 - 280,000; Full time

Job summary

Southeast Primary Care Partners is seeking a strategic leader to drive patient access, scheduling, and care coordination across our centralized Patient Support Center. The Vice President of Patient Support & Access will set enterprise strategy, build scalable operating models, and lead teams across telephone, portal, chat, and other channels to improve access and patient satisfaction.

This role requires adept use of AI, analytics, and vendor partnerships while ensuring HIPAA compliance and

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Operations Management, or related field.
• Master’s degree preferred for senior leadership track.

Responsibilities

• Develop and execute an enterprise patient-support and access strategy aligned with organizational goals.
• Oversee inbound and outbound patient communication, scheduling, outreach, and service recovery.
• Lead call routing, workforce management, and service standards across all channels.
• Partner with clinical leadership to route symptoms and clinical questions safely.
• Implement AI, automation, and patient-self-service solutions with privacy safeguards.
• Monitor performance metrics and drive continuous improvement initiatives.

Skills

Strategic leadership

Patient-service orientation

Change-management

Analytical skills

HIPAA knowledge

AI and automation

Executive communication

Multitasking

Project management

Education

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Business Administration

Master’s degree in a related field

Job description

Southeast Primary Care Partners is seeking a strategic leader to drive patient access, scheduling, and care coordination across our centralized Patient Support Center. The Vice President of Patient Support & Access will set enterprise strategy, build scalable operating models, and lead teams across telephone, portal, chat, and other channels to improve access and patient satisfaction.

This role requires adept use of AI, analytics, and vendor partnerships while ensuring HIPAA compliance and