Strategic HCM Implementation Consultant

Paychex; Cincinnati (OH); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Financial assistance

Job summary

Paychex is hiring an Implementation Consultant to onboard Paycor clients, guiding them from single to multi-product deployments and ensuring timely milestones. You will collaborate with teams to deliver accurate conversions, and provide consultative input so clients maximize Paycor features and value.

The role emphasizes establishing rapport, quickly understanding client needs, and addressing challenges while driving implementations forward.

Qualifications

• Bachelor's degree required.
• 1 year of client-facing experience; implementation/project management or B2B sales experience a plus.
• Knowledge of human capital software preferred.

Responsibilities

• Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion.
• Act as the primary client contact throughout the client implementation process; elevate needs, issues, concerns to the business partners and management as appropriate.
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly that they are well understood by the entire project team.
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
• Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
• Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
• Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
• Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
• Conduct face-face telephone/web-based system review sessions with new users
• Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
• Transition clients to ongoing Client Services Support resources upon successful implementation
• Other duties as assigned

Skills

Client-facing

Implementation experience

Project management

Sales experience

Education

Bachelor's degree

Job description

Paychex is hiring an Implementation Consultant to onboard Paycor clients, guiding them from single to multi-product deployments and ensuring timely milestones. You will collaborate with teams to deliver accurate conversions, and provide consultative input so clients maximize Paycor features and value.

The role emphasizes establishing rapport, quickly understanding client needs, and addressing challenges while driving implementations forward.