Strategic Growth & Customer Partnerships (FinTech)

Column; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Fertility benefits

Rent subsidy

Retirement plan

Flexible time off

Sabbatical program

Parental leave

Childcare reimbursements

Catered meals

Commuter benefits

Team events

Job summary

Column, a fintech and banking infrastructure company in San Francisco, is hiring for a Growth role focused on managing strategic customer relationships. You’ll partner with executive, Solutions Engineering, Sales, Compliance and Product teams to onboard, manage and expand key accounts while shaping our voice to customers.

We seek candidates with 5+ years in consulting, PE, IB, VC, or equivalent, plus operating experience in early-stage companies.

Qualifications

• 5+ years of relevant work experience — strong preference for a mix of Consulting, Private Equity, Investment Banking, VC or an equivalent role plus operating experience in an early stage company and/or selling a new line of business.
• Desire to become very knowledgeable on the financial technology and payments space; prior experience in financial services is helpful but not required.
• Growth and critical thinking mindset: comfortable navigating ambiguous environments and building processes with little guidance.
• Excellent project management: organized and able to manage partnering with customers and internal teams.
• Ability to turn naysayers into champions: persuasive communicator, helpful, responsive, and solutions-oriented.
• Curiosity: ask questions to uncover customer needs and learn about the industry, competition, and product offerings.
• Insatiable hunger for improvement: curious, data-driven, and values feedback.

Responsibilities

• Establish our customer-facing strategy, processes, playbooks, systems and best practices; identify patterns and build repeatability.
• Manage all aspects of a customer’s relationship with Column—from onboarding to ongoing management and expansion.
• Build and nurture relationships across functions within a customer’s organization and identify new use cases for partnering with Column.
• Proactively identify challenges and opportunities for growth; collaborate with stakeholders to move the relationship forward.
• Share findings and recommendations on market feedback and trends to inform growth strategy and product roadmap.
• Perform day-to-day activities ensuring safe and sound business practices and regulatory compliance.

Skills

Relationship management

Project management

Strategic thinking

Communication skills

Analytical mindset

Curiosity

Job description

Column, a fintech and banking infrastructure company in San Francisco, is hiring for a Growth role focused on managing strategic customer relationships. You’ll partner with executive, Solutions Engineering, Sales, Compliance and Product teams to onboard, manage and expand key accounts while shaping our voice to customers.

We seek candidates with 5+ years in consulting, PE, IB, VC, or equivalent, plus operating experience in early-stage companies.