Strategic Government Customer Engagement Director

Cydecor, Inc.; Arlington (VA); Hybrid; USD 175,000 - 250,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(K) + company match

Paid time off

Job summary

Cydecor, Inc. is seeking a Director of Customer Engagement in a hybrid role based in Crystal City, VA, to lead the Technical Solutions Group's customer relations and strategy.

You will engage executives, translate priorities into opportunities, and guide cross-org collaboration across Operations, Business Development, and Capture. The role requires a strong track record in federal acquisition processes, relationship development, and strategic thinking, with an active Secret clearance.

Qualifications

• Bachelor's degree in a relevant discipline.
• Demonstrated success developing trusted customer relationships and engaging government customers from working-level personnel through senior executives.
• Strong understanding of federal acquisition processes, including FAR-based procurements, GWACs, IDIQs, BPAs, and task-order competitions.
• Familiarity with SBIR/STTR programs, OTAs, CSOs, and technology transition pathways.
• Experience identifying customer needs and translating them into actionable organizational opportunities.
• Excellent executive communication, relationship-building, organizational awareness, and political judgment.
• Active Secret security clearance.

Responsibilities

• Develop and sustain TSG's customer engagement strategy across existing and adjacent customer organizations.
• Build and sustain relationships with operational, technical, acquisition, contracting, program management, and executive stakeholders.
• Maintain customer engagement plans, relationship maps, engagement calendars, and stakeholder assessments; identify and address gaps in customer coverage.
• Expand TSG's relationships and visibility within adjacent organizations aligned with its capabilities.
• Maintain awareness of customer priorities, budgets, organizational changes, mission needs, acquisition plans, and emerging requirements.
• Translate customer engagement into actionable intelligence for TSG leadership, Operations, Business Development, Capture, Contracts, and executive leadership.
• Prepare and coordinate senior executive customer engagements, including objectives, briefing materials, recommended discussion points, and follow-up actions.
• Maintain relationship continuity between executive engagements and identify issues requiring leadership attention.
• Identify emerging requirements, on-contract growth, follow-on work, and adjacent opportunities aligned with TSG capabilities.
• Distinguish customer interest from funded and actionable requirements and help qualify opportunities before transitioning them to Business Development and Capture.
• Partner with Program Managers and Operations to identify customer needs and support early opportunity shaping.
• Identify customer needs suited to SBIR/STTR, OTAs, CSOs, and other non-traditional acquisition pathways.
• Develop relationships with customer innovation organizations, laboratories, experimentation offices, and technology transition organizations.
• Partner with technical leadership to align emerging capabilities with customer mission needs and identify viable transition pathways.

Skills

Executive communication

Relationship-building

Strategic thinking

Government program management

DoD acquisition knowledge

Education

Bachelor's degree in a relevant discipline

Job description

Cydecor, Inc. is seeking a Director of Customer Engagement in a hybrid role based in Crystal City, VA, to lead the Technical Solutions Group's customer relations and strategy.

You will engage executives, translate priorities into opportunities, and guide cross-org collaboration across Operations, Business Development, and Capture. The role requires a strong track record in federal acquisition processes, relationship development, and strategic thinking, with an active Secret clearance.