Strategic Global Expansion Programs Leader

Affirm; Sioux Falls (SD); Remote; USD 173,000 - 233,000; Full time

Benefits offered by this job

Remote-first

Excellent benefits

Job summary

affirm seeks a senior leader to own the strategy of our servicing operating model for global customer operations. You will shape international expansion, lead a team of program and process managers, and partner with product, engineering, analytics, risk and training to drive scalable service delivery.

This remote-first role requires deep experience in customer operations and financial services, with a track record of cross-market programs.

Qualifications

• 12+ years of relevant experience, including 5+ years leading teams.
• Experience building and scaling global customer experience operations.
• Strong program and process management background.

Responsibilities

• Own the strategy and roadmap for how Customer Operations scales to support global expansion.
• Lead, coach, and develop a multi-disciplinary team and ensure execution.
• Partner with Product, Engineering, Analytics, Risk, Training, Knowledge, and Service Delivery leads.
• Drive large-scale cross-area programs for operations and new-product scaling.
• Own portfolio governance and post-launch performance across servicing and operations.
• Represent Customer Operations on organization-wide initiatives.

Skills

Global expansion strategy

Cross-functional leadership

Program management

Stakeholder alignment

Data-driven decision making

Education

PMP certification

Lean Six Sigma Black Belt

Job description

affirm seeks a senior leader to own the strategy of our servicing operating model for global customer operations. You will shape international expansion, lead a team of program and process managers, and partner with product, engineering, analytics, risk and training to drive scalable service delivery.

This remote-first role requires deep experience in customer operations and financial services, with a track record of cross-market programs.