Strategic Foodservice Account Manager

Y. Hata & Co., Limited; Hilo (HI); On-site; USD 69,000 - 89,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO & holidays

Discounts

Tuition assistance

401(k) plan

Job summary

Y. Hata & Co., Limited is seeking an Account Manager to develop, manage, and grow a portfolio of foodservice customer accounts in Hawaii.

You will serve as the primary customer-facing representative, building trusted partnerships by understanding needs and delivering solutions with a high level of service. This role is accountable for customer retention, profitable sales growth, margin performance, category penetration, Exclusive Brand growth, digital adoption, and new business development

Qualifications

• Associate’s or Bachelor’s degree preferred or equivalent/related experience.
• At least 4 years of related experience or other applicable business function.
• Experience in foodservice, food distribution, consumer goods, or a related industry is strongly preferred.

Responsibilities

• Develops and manages strong customer relationships with a focus on customer growth, retention, satisfaction, and long-term partnership opportunities.
• Develops and executes strategies to grow assigned accounts by increasing sales, margin performance, category penetration, product mix, and overall account profitability.
• Drives customer adoption and engagement with Cut+Dry by onboarding and educating customers, promoting digital ordering, monitoring usage, and addressing barriers to adoption.
• Identifies opportunities to increase Exclusive Brand penetration by educating customers on product benefits and value and strategically converting appropriate products to approved alternatives.
• Prospects and develops new business opportunities through referrals, market knowledge, industry contacts, digital resources, and other appropriate lead-generation sources.
• Plans and manages assigned territory, customer visits, prospecting activities, and account priorities to maintain consistent customer contact and identify new sales opportunities.
• Develops strong knowledge of Company products, programs, and services and recommends appropriate solutions based on customer needs, business objectives, and sales opportunities.
• Manages customer sales activities by providing accurate product, pricing, promotional, availability, credit, and delivery information and preparing required quotes, agreements, and documentation.
• Monitors customer orders and coordinates resolution of fulfillment issues, discrepancies, damages, shortages, substitutions, credits, and other customer concerns with appropriate internal departments.
• Partners with Purchasing, Operations, Transportation, Customer Service, Category Management, Credit, Marketing, and other departments to support customer requirements and Company objectives.
• Reviews customer purchasing patterns and anticipated needs to forecast significant or changing product usage and communicates relevant information to Purchasing and other appropriate departments.
• Monitors account performance and keeps management informed of significant customer concerns, competitive threats, service issues, credit or operational risks, and other matters that may affect account success.
• Occasionally delivers products to customers when necessary to support customer service or business needs and in accordance with Company requirements.
• Performs other duties as assigned by management.
• Uses the Company’s Mission, Vision, and Core Values as guiding principles in carrying out job responsibilities.

Skills

Account management

Customer relationships

Sales

Negotiation

Education

Associate’s or Bachelor’s degree

Job description

Y. Hata & Co., Limited is seeking an Account Manager to develop, manage, and grow a portfolio of foodservice customer accounts in Hawaii.

You will serve as the primary customer-facing representative, building trusted partnerships by understanding needs and delivering solutions with a high level of service. This role is accountable for customer retention, profitable sales growth, margin performance, category penetration, Exclusive Brand growth, digital adoption, and new business development