Strategic Fixer: Cross-Functional Operations Lead

Clipboard; Oregon; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first

Job summary

Clipboard seeks a Strategic Fixer to own outcomes across complex operations. You will tackle ambiguous problems, structure them, align senior stakeholders, and drive execution across teams that don’t report to you.

The role involves diagnosing payroll or operational issues, coordinating engineering fixes, and partnering with senior leaders to get implementations back on track. You will analyze data, evaluate tools (including AI), design efficient processes, and lead cross-functional initiatives

Qualifications

• 2-6 years of experience in a problem-solving role such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management.
• Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments.
• Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions.
• Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders.
• A high level of ownership. You don't stop at the recommendation; you stay with the problem until it's solved.
• A deep curiosity that drives you to reason from first principles and dig until you find the root cause.
• A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow.

Responsibilities

• Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions.
• Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective.
• Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience.
• Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams.

Skills

Analytical thinking

SQL proficiency

Python

Stakeholder management

Process design

Cross-functional leadership

Communication

Ownership mindset

Problem solving

First-principles thinking

Tools

SQL (tool)

Job description

Clipboard seeks a Strategic Fixer to own outcomes across complex operations. You will tackle ambiguous problems, structure them, align senior stakeholders, and drive execution across teams that don’t report to you.

The role involves diagnosing payroll or operational issues, coordinating engineering fixes, and partnering with senior leaders to get implementations back on track. You will analyze data, evaluate tools (including AI), design efficient processes, and lead cross-functional initiatives