Strategic Fixer - Remote, Cross-Functional Impact

Clipboard; United States; Remote; USD 110,000 - 180,000; Full time

Benefits offered by this job

Remote-first

Job summary

Clipboard, a remote-first healthcare staffing marketplace, seeks a Strategic Fixer to own outcomes across operations and product. You will tackle ambiguous problems, structure them, and drive cross-team execution with senior stakeholders.

You’ll analyze data, design processes, and partner with Operations, Product, Engineering, and Customer Success to implement scalable solutions that move the business forward.

Qualifications

• 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management.
• Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments.
• Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions.
• Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders.
• A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved.
• A deep curiosity that drives you to reason from first principles and dig until you find the root cause.
• A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow.

Responsibilities

• Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions.
• Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective.
• Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience
• Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams.

Skills

Problem solving

Analytical thinking

Stakeholder alignment

Communication

Ownership

First principles thinking

Python

SQL

Tools

Python

SQL

Job description

Clipboard, a remote-first healthcare staffing marketplace, seeks a Strategic Fixer to own outcomes across operations and product. You will tackle ambiguous problems, structure them, and drive cross-team execution with senior stakeholders.

You’ll analyze data, design processes, and partner with Operations, Product, Engineering, and Customer Success to implement scalable solutions that move the business forward.