Strategic Fitness Center General Manager

20 - EXOS Works, LLC; South San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

Exos is seeking an experienced General Manager to lead operations, fitness, group exercise, membership services, and facilities. You will hire, mentor, and evaluate department leads and staff while fostering strong client relationships and ensuring exceptional customer care.

You will drive key metrics, conduct regular budget reviews, and implement cost-saving measures without sacrificing quality. The role emphasizes proactive supervision, cross-department collaboration, and responsive service

Qualifications

• 7+ years of General Manager experience within the fitness industry.
• Bachelor’s Degree in fitness or business-related fields.
• Direct management experience including staff and responsibility for overall programs and services.

Responsibilities

• Hire, supervise, mentor and evaluate department leads and team members (Operations, Fitness, Group Exercise, Membership Services, Facility Attendants).
• Foster and manage quality relationships with client and site members and various client ERGs and departments (medical, benefits, cafeteria, facilities).
• Drive, track and report on key metrics regularly; provide regular budget reviews and help control cost of goods & services.
• Demonstrate management effectiveness via onsite supervision and focus on customer care, partnering touch points and swift issue resolution.
• Ensure excellent customer service and customer responsiveness to both inside and outside constituents.

Skills

General management

Leadership

People management

Education

Bachelor's degree

Job description

Exos is seeking an experienced General Manager to lead operations, fitness, group exercise, membership services, and facilities. You will hire, mentor, and evaluate department leads and staff while fostering strong client relationships and ensuring exceptional customer care.

You will drive key metrics, conduct regular budget reviews, and implement cost-saving measures without sacrificing quality. The role emphasizes proactive supervision, cross-department collaboration, and responsive service