Strategic Finance & Analytics Leader

Zendesk, Inc.; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Zendesk is hiring a Senior Analyst for Strategic Finance & Analytics. You will deliver decision-support and KPI reporting to leadership, building dashboards and insights that influence strategy.

You will develop SQL queries, work with cross-functional teams, and use AI to automate scalable analytics workflows. Ideal candidates have 4–7 years in analytics or related fields, strong SQL and BI tooling experience, and excellent communication skills.

Qualifications

• 4–7 years in analytics, BI, or strategy consulting.
• Excellent SQL skills; Snowflake a plus.
• Experience with AI workflows.
• Experience building BI dashboards/reports.
• Excellent written and verbal communication skills.

Responsibilities

• Regularly report findings and key metrics to leadership to guide decisions.
• Perform analyses, build decks and dashboards to generate insights.
• Develop SQL queries and ad hoc analyses to understand trends.
• Work with cross-functional teams to align metric definitions.
• Collaborate with Enterprise Data and Analytics on requirements.
• Use AI to automate processes to scale the team.

Skills

Analytical thinking

Strategic thinking

Communication

Team player

Data framing

Self-starter

Curiosity

Education

BS/BA in CS/Math/Econ/Engineering

Masters degree a plus

Tools

Snowflake

BI tools

Job description

Zendesk is hiring a Senior Analyst for Strategic Finance & Analytics. You will deliver decision-support and KPI reporting to leadership, building dashboards and insights that influence strategy.

You will develop SQL queries, work with cross-functional teams, and use AI to automate scalable analytics workflows. Ideal candidates have 4–7 years in analytics or related fields, strong SQL and BI tooling experience, and excellent communication skills.