Senior Backend Engineer: AI Data Pipelines & Analytics

Zendesk, Inc.; Austin (TX); Híbrido; USD 145.000 - 217.000; Jornada completa

Descripción de la vacante

Zendesk, Inc. is seeking a Senior Backend Engineer to own the data layer powering Zendesk’s AI products. You’ll build and scale integrations and analytics infrastructure that transform raw support data into trusted automation recommendations — directly enabling customers to reduce support costs and improve customer outcomes.

Based in the US with a hybrid work model, you’ll collaborate with product, ML, and design teams to deliver measurable ROI and improved customer outcomes.

Formación

• 3+ years professional backend engineering experience in B2B SaaS.
• Proficient in Python and backend frameworks (we use FastAPI).
• Production experience with MongoDB, Elasticsearch/OpenSearch, and Redis.
• Experience designing and operating distributed job processing (RQ, Celery, or similar).

Responsabilidades

• Design, build, and maintain platform connectors (ETL) across third‑party systems.
• Extend and scale the Discover insights engine for topic clustering and deflection analysis.
• Build and operate resilient data pipelines with real‑time webhooks and incremental sync.
• Design, optimize, and maintain search indices and aggregation pipelines for full‑text, vector, and hybrid search.

Conocimientos

Backend engineering

Python

FastAPI

MongoDB

Elasticsearch/OpenSearch

Redis

Distributed job processing

Herramientas

RQ

Celery

Descripción del empleo

Zendesk, Inc. is seeking a Senior Backend Engineer to own the data layer powering Zendesk’s AI products. You’ll build and scale integrations and analytics infrastructure that transform raw support data into trusted automation recommendations — directly enabling customers to reduce support costs and improve customer outcomes.

Based in the US with a hybrid work model, you’ll collaborate with product, ML, and design teams to deliver measurable ROI and improved customer outcomes.