Strategic FedRAMP Customer Success Leader

Magnet-Forensics

Washington (District of Columbia)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Magnet Forensics seeks a FedRamp Customer Success Manager to lead strategic, high-value federal accounts. You will partner with Federal Sales, Security, Compliance, and Engineering to ensure success in FedRAMP environments, guiding customers from onboarding through renewal and expansion.

You will own executive relationships, translate customer goals into measurable outcomes, and coordinate internal teams to deliver value and risk-managed outcomes for critical investigations and security programs.

Qualifications

Proven experience managing strategic, enterprise or public-sector customer relationships with executive engagement.
Strong customer success, account management, or technical account leadership with renewals and expansions.
Deep understanding of complex software products and enterprise environments.
Excellent verbal and written communication with ability to influence executives.

Responsibilities

Own executive relationships within FedRamp accounts and lead executive business reviews.
Guide onboarding, deployment, adoption, and value realization across Magnet’s product portfolio.
Maintain compliance with FedRAMP controls and federal security standards.
Coordinate cross-functional teams to address customer needs and risks.
Drive retention, renewal readiness, and expansion through measurable outcomes.