Strategic Events Registration Lead (Hybrid)

ACS; Washington (District of Columbia); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Holidays

Health insurance

FSA/HSA

Dental insurance

Life insurance

Vision insurance

Retirement benefits

Disability insurance

4 weeks work from anywhere

Job summary

ACS in Washington, DC is seeking a Registration Manager to lead registration operations for 100+ attendee events, manage staff and vendor platforms, and partner with stakeholders to ensure exceptional attendee experiences. This role requires a BA/BS and 7+ years of experience, including leadership in registration.

The position offers a hybrid schedule with onsite two days per week. Salary ranges from $110,000 to $120,000 with comprehensive benefits and relocation options as applicable.

Qualifications

• Requires BA/BS degree or equivalent experience.
• Minimum of 7+ years of relevant experience including 3+ years experience in a lead position with project management experience.
• Experience implementing and building complicated registration sites is required (understands dataflow, paths and programming needs for registration buildouts).
• Experience managing known registration vendors such as Cvent, Maritz, etc. is required.

Responsibilities

• Lead registration strategy and execution events, ensuring alignment with organizational goals and a seamless attendee experience.
• Establish and manage project plans, timelines, workflows, and dependencies to deliver registration operations on schedule.
• Lead and develop registration staff, call center personnel, and temporary/event teams through effective planning, coaching, and performance oversight.
• Manage multiple events simultaneously, balancing priorities, resources, and risks to ensure successful delivery of registration services.
• Lead training and knowledge-sharing initiatives on registration systems, procedures, and best practices.
• Partner with internal teams and vendors to manage integrations, testing, enhancements, accessibility, and overall system performance.
• Primary liaison between registration operations and event stakeholders to ensure alignment on requirements, processes, and attendee experience objectives.
• Collaborate across teams to resolve issues, mitigate risks, and drive process improvements.
• Ensure the accuracy, security, and integrity of registration and financial data through testing, validation, reconciliation, and quality controls.
• Develop and deliver registration, attendance, and financial reporting to support event planning, operations, and post-event analysis.
• Create, document, and optimize the steps, workflows, roles, systems, and decision points required to consistently deliver scalable services or outcomes.
• Provide on-site leadership for assigned events, overseeing registration operations, staffing, technology, and attendee experience to ensure successful event execution.

Skills

Project management

Excel

Communication

Team leadership

Data analysis

Time management

Attention to detail

Travel readiness

Education

BA/BS degree or equivalent experience

Tools

Cvent

Maritz

Job description

ACS in Washington, DC is seeking a Registration Manager to lead registration operations for 100+ attendee events, manage staff and vendor platforms, and partner with stakeholders to ensure exceptional attendee experiences. This role requires a BA/BS and 7+ years of experience, including leadership in registration.

The position offers a hybrid schedule with onsite two days per week. Salary ranges from $110,000 to $120,000 with comprehensive benefits and relocation options as applicable.