Strategic Enterprise Customer Success Manager (Hybrid UK)

Optimove; Dundee (MI); Hybrid; USD 42,000 - 69,000; Full time

Benefits offered by this job

Hybrid work model

Modern office in Dundee

Daily lunch budget onsite

Wellbeing & inclusive culture

Job summary

Optimove seeks a Customer Success Manager to drive value for clients across multiple stakeholders, including CMOs and CRM leads. The role emphasizes strategic relationship-building, cross-functional collaboration, and delivering measurable outcomes with the Optimove platform.

You will work in a hybrid setup, with two days per week in the Dundee office, and join a research-backed, growth-focused team dedicated to ownership and continuous learning.

Qualifications

• Bachelor’s degree required.
• Excellent presentation and communication skills.
• Proactive, highly organized with multi-tasking ability.
• Strong interpersonal and analytical skills.
• Experience in technology-related fields, preferably web-based software.

Responsibilities

• Own overall client relationship and enable clients to unlock value from Optimove.
• Establish trusted, strategic relationships with each assigned client.
• Be a strategic connector, coordinating resources across Optimove for stakeholders.
• Advocate for the customer by communicating requests and issues across departments.
• Provide training, guidance, and advice to help clients maximize value from the platform.
• Communicate major product updates and releases to ensure client adoption.

Skills

Presentation skills

Communication

Analytical skills

Interpersonal skills

Growth mindset

Excel

Education

Bachelor’s degree

Tools

Excel

Job description

Optimove seeks a Customer Success Manager to drive value for clients across multiple stakeholders, including CMOs and CRM leads. The role emphasizes strategic relationship-building, cross-functional collaboration, and delivering measurable outcomes with the Optimove platform.

You will work in a hybrid setup, with two days per week in the Dundee office, and join a research-backed, growth-focused team dedicated to ownership and continuous learning.