Strategic Enterprise CSM for Financial Services

Smarsh; Atlanta (GA); On-site; USD 160,000 - 180,000; Full time

Job summary

Smarsh is seeking a Strategic Senior Customer Success Manager to own and grow our most critical enterprise relationships. You’ll serve as a trusted partner to senior stakeholders, translating goals into a clear roadmap for value realization.

You’ll manage adoption, health, governance, renewal, and expansion, acting as the bridge between customer priorities and Smarsh’s product and executive teams. You will drive customer adoption, identify growth opportunities, lead governance through Executive

Qualifications

• 15+ years in a customer-facing role managing large-scale relationships with major financial services firms.
• Executive-level communication and presentation skills, capable of C-suite interactions.
• Direct experience in or with large financial services institutions.

Responsibilities

• Own and manage critical enterprise customer relationships from adoption to renewal and expansion.
• Drive governance structures, executive business reviews, and cross-functional coordination.
• Identify growth opportunities while ensuring value delivery and risk mitigation.
• Track activity and outcomes in CRM; ensure timely escalation and remediation when needed.
• Collaborate with product and sales teams to align priorities with customer objectives.

Skills

Executive communication

C-suite presentation

Relationship management

Matrix leadership

Problem solving

Organizational skills

Education

BA/BS in business or related field

Tools

CRM tools

Job description

Smarsh is seeking a Strategic Senior Customer Success Manager to own and grow our most critical enterprise relationships. You’ll serve as a trusted partner to senior stakeholders, translating goals into a clear roadmap for value realization.

You’ll manage adoption, health, governance, renewal, and expansion, acting as the bridge between customer priorities and Smarsh’s product and executive teams. You will drive customer adoption, identify growth opportunities, lead governance through Executive