Strategic Enterprise CSM, AI-Driven Growth

Genesys; Utah; On-site; USD 104,000 - 183,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from

Open Time Off in addition to 10 paid

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys in the United States - WEST region is seeking a Senior Customer Success Manager to drive value for a portfolio of strategic enterprise accounts. You will translate business priorities into actionable success plans and coordinate cross-functional teams to realize adoption and retention.

You will lead executive business reviews, uncover opportunities for growth, and apply customer health insights to shape strategic decisions, all while building trusted relationships at the highest levels.

Qualifications

• 6+ years of enterprise customer success management experience.
• Bachelor’s degree in business management or related field.
• Proven ability to manage enterprise customer relationships and navigate complex stakeholders.
• Strong business acumen with ability to link objectives to value drivers.
• Experience collaborating with Sales, Professional Services, Support, Product.
• Experience delivering executive-level presentations and business reviews.
• Excellent written and verbal communication; translate technical concepts into business value.
• Proficiency with CRM systems and customer success platforms.

Responsibilities

• Own end-to-end success of a portfolio of strategic enterprise accounts.
• Translate customer priorities into actionable success plans.
• Lead executive business reviews to demonstrate value.
• Coordinate resources across Professional Services, Support, Product, and Sales.
• Identify risks and opportunities; drive adoption and retention.
• Develop customer success plans with milestones and measurable progress.
• Monitor customer health and usage to surface insights.
• Cultivate customer advocacy and long-term partnerships.

Skills

Enterprise customer success

Executive communication

CRM systems

Cross-functional collaboration

Strategic thinking

Travel flexibility

Education

Bachelor’s degree in business management or related field

Tools

CRM platforms

Job description

Genesys in the United States - WEST region is seeking a Senior Customer Success Manager to drive value for a portfolio of strategic enterprise accounts. You will translate business priorities into actionable success plans and coordinate cross-functional teams to realize adoption and retention.

You will lead executive business reviews, uncover opportunities for growth, and apply customer health insights to shape strategic decisions, all while building trusted relationships at the highest levels.