Strategic Accounts CSM: AI-Powered Experience Leader

Genesys Cloud Services, Inc.; Phoenix (AZ); On-site; USD 104,000 - 183,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible work schedules

Open Time Off and paid holidays

401(k) matching program

Job summary

Genesys Cloud Services, Inc. is seeking a Sr. Customer Success Manager to drive customer value realization and foster strong partnerships. This role involves leading strategic accounts, orchestrating collaboration between teams, and developing customer success plans aligned with business objectives.

Candidates should have over 6 years of Customer Success Management experience and a Bachelor's degree in a related field. The compensation range for this role is between $104,000.00 and $183,000.00.

Qualifications

• 6+ years of Customer Success Management experience.
• Proven track record of managing enterprise customer relationships.
• Excellence in cross-functional collaboration and stakeholder management.

Responsibilities

• Lead a portfolio of strategic accounts.
• Orchestrate collaboration between teams.
• Develop and execute customer success plans.

Skills

Collaborative Leadership

Strategic Thinking

Relationship Building

Business Acumen

Project Management

Communication

Stakeholder Management

Education

Bachelor's degree in business management or related field

Tools

CRM systems

Customer success platforms

Job description

Genesys Cloud Services, Inc. is seeking a Sr. Customer Success Manager to drive customer value realization and foster strong partnerships. This role involves leading strategic accounts, orchestrating collaboration between teams, and developing customer success plans aligned with business objectives.

Candidates should have over 6 years of Customer Success Management experience and a Bachelor's degree in a related field. The compensation range for this role is between $104,000.00 and $183,000.00.