Strategic Enterprise Account Success Manager

MSC Industrial Supply Co.; Grand Rapids (MI); On-site; USD 62,000 - 98,000; Full time

Benefits offered by this job

401K plan

Stock purchase program

Tuition reimbursement

Paid time off

Job summary

MSC Industrial Supply Co. is seeking an Enterprise Customer Success Manager in Grand Rapids, MI to maximize revenue and ROI for high-value National Accounts.

You will own client relationships, drive adoption of contracted solutions, monitor performance, and coordinate cross-functional teams to ensure seamless delivery and ongoing growth. The role requires strong account management experience, CRM/data analytics skills, and the ability to travel up to 50%.

Qualifications

• Bachelor's degree or eight years of equivalent experience.
• Two years of progressive growth in responsibilities.
• Three to four years in account management, customer success, or sales.
• Proficiency in CRM software and data analysis tools.
• Excellent written and verbal communication, relationship building, and stakeholder management.

Responsibilities

• Maintain and grow revenue and profitability within assigned National Account locations through proactive account health monitoring and cross-sell/upsell opportunities.
• Monitor contractual, financial, and profitability performance and ROI; manage pricing and optimization opportunities.
• Serve as primary contact for National Account locations; champion customer experience and resolve escalated issues.
• Track and report account KPIs to measure health, adoption, and growth against targets.
• Align implementation with onsite/VMIS teams to ensure consistent delivery and satisfaction.
• Build relationships with decision-makers to deepen engagement and support long-term objectives.
• Identify risks to account performance, develop mitigation strategies, and elevate issues as needed.
• Collaborate with cross-functional teams to align strategies with priorities and client needs.
• Drive adoption of contracted solutions to maximize ROI.
• Support QBRs, CIRs, and strategic planning to identify growth opportunities.
• Onboard new locations within enterprise accounts.

Skills

CRM proficiency

Data analysis

Relationship management

Cross-functional collaboration

Sales experience

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Excel

Tableau

Job description

MSC Industrial Supply Co. is seeking an Enterprise Customer Success Manager in Grand Rapids, MI to maximize revenue and ROI for high-value National Accounts.

You will own client relationships, drive adoption of contracted solutions, monitor performance, and coordinate cross-functional teams to ensure seamless delivery and ongoing growth. The role requires strong account management experience, CRM/data analytics skills, and the ability to travel up to 50%.