Strategic Enterprise Account Advisor

Verizon; Cary (NC); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition assistance

Job summary

Verizon is seeking a client-focused professional to act as the internal advocate for business customers, building strong relationships to drive growth and align customer needs with internal teams. The role emphasizes Salesforce reporting, project tracking, and lifecycle management strategies.

You will work in a hybrid setup with in-office days and remote options, leveraging Excel/Sheets, PowerPoint, and account management experience to deliver value to Verizon’s business customers.

Qualifications

• Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Customer service experience supporting business and government accounts.
• Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Responsibilities

• Build strong customer relationships that drive growth for Verizon and advocate for customers’ needs by partnering with internal teams.
• Drive online tool enablement and adoption; develop strategies for complex challenges based on account analysis.
• Maintain ongoing service improvements for accounts and track progress with internal partners.
• Collaborate with sales, IT and Finance to find mutually beneficial solutions.
• Use Life Cycle Management techniques to improve churn, relationships, and digital contact.

Skills

Customer service

Microsoft Excel

Google Sheets

PowerPoint

Account management

Education

Bachelor's degree

Tools

Salesforce

Work Flow Manager

Job description

Verizon is seeking a client-focused professional to act as the internal advocate for business customers, building strong relationships to drive growth and align customer needs with internal teams. The role emphasizes Salesforce reporting, project tracking, and lifecycle management strategies.

You will work in a hybrid setup with in-office days and remote options, leveraging Excel/Sheets, PowerPoint, and account management experience to deliver value to Verizon’s business customers.