Global Enterprise Advisor -Account Services

Verizon; Alpharetta (GA); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Health and wellness benefits

Education and career investments

401(k) match

Paid holidays

Personal days

Parental leave

Tuition assistance

Job summary

Verizon seeks an internal advocate for our business customers to build strong relationships and drive growth. You will partner with internal teams to meet customer needs, drive online tool adoption, and develop strategies from account analysis while improving service for accounts.

You will collaborate with sales, IT, and Finance to find mutually beneficial solutions and leverage Salesforce for reporting and QBRs. The role requires strong customer service skills and ownership of work.

Qualifications

• Bachelor’s degree or one year of relevant experience demonstrated through work experience or military experience.
• Customer service experience supporting business and government accounts.
• Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Responsibilities

• Build strong customer relationships to drive growth for Verizon.
• Advocate for customers’ needs by partnering with internal teams.
• Drive online tool enablement and adoption and develop strategies from account analysis.
• Maintain ongoing service improvements for accounts.
• Collaborate with sales, IT, and Finance to find mutually beneficial solutions.
• Utilize Salesforce for reporting, QBR generation, action planning, and funnel management.

Skills

Customer relationship management

Account management

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Excel

Google Sheets

PowerPoint

Work Flow Manager (WFM)

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You’ll Be Doing...

You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts. All this requires excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance to find mutually beneficial solutions.

• Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities.
• Maintaining up-to-date client account profiles and oversight of contract deliverables.
• Implementing and tracking multiple projects for assigned accounts.
• Working closely with the key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.
• Employing Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact.
• Collaborating with field partners to find opportunities for increased penetration and opportunities to improve life cycle management indicators.

What We’re Looking For...

You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve the best outcomes that are mutually beneficial. You are a phenomenal teammate with the ability to take ownership of your work.

You’ll Need To Have

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Customer service experience supporting business and government accounts.
• Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Where you'll be working...

This hybrid role requires in-office attendance on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. We launch your career with a competitive starting salary of $ 5 0,400 starting on your very first day, our comprehensive benefits and perks are designed to support both your professional development and your personal life. From health and wellness programs to educational and career investments, we have you fully covered!

Even better if you have one or more of the following:

• Bachelor’s degree.
• Experience with Microsoft Excel or Google Sheets pivot tables, basic formulas and reporting.
• Comfort using web cam to communicate with customers.
• Excellent time management skills.
• Account Management experience.
• Experience using Work Flow Manager (WFM).
• Experience using Salesforce.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits And Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is an incentive based position with the potential to earn more.