Strategic Engagement Operations Specialist

Project Lead the Way (PLTW); United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote-first team

Job summary

Project Lead the Way (PLTW) seeks an Engagement Operations Specialist to support new business, expansion, and retention by guiding customers through purchasing, contracting, approvals, and renewals. You will coordinate activities, manage Salesforce workflows, and maintain documentation to drive opportunities forward.

You will build relationships with customers and internal stakeholders, identify process improvements, and ensure timely approvals.

Qualifications

• Experience coordinating complex, deadline-driven processes with multiple stakeholders.
• Strong written and verbal communication with customers and internal teams.
• Familiarity with sales operations, deal support, or CRM workflows.

Responsibilities

• Support team in developing accurate quotes and coordinating with internal teams.
• Build relationships with customer stakeholders to maintain momentum in purchasing and renewal processes.
• Develop expertise in customer purchasing and approval requirements, including vendor onboarding and data privacy reviews.
• Coordinate agreement processes from initiation to execution, including terms, amendments, and renewals.
• Serve as liaison among customers, engagement, legal, and other stakeholders to facilitate approvals and signatures.
• Utilize Salesforce to manage cases, tasks, deadlines, and milestones.

Skills

Project coordination

Relationship building

Communication skills

Problem solving

Remote collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Project Lead the Way (PLTW) seeks an Engagement Operations Specialist to support new business, expansion, and retention by guiding customers through purchasing, contracting, approvals, and renewals. You will coordinate activities, manage Salesforce workflows, and maintain documentation to drive opportunities forward.

You will build relationships with customers and internal stakeholders, identify process improvements, and ensure timely approvals.