Strategic Engagement Lead & Client Partner

GALE; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Hybrid, flexible workplace

Job summary

GALE in New York seeks an Engagement Lead to drive multi-million-dollar engagements, partnering with creative, email, analytics, strategy, and marketing teams. You will guide end-to-end execution, build strong client relationships, and proactively balance risks across multiple workstreams.

The role emphasizes agile delivery, proactive problem-solving, and a client-first mindset, with the ability to oversee complex programs for top-tier brands.

Qualifications

• 8+ years experience in a client services organization
• Deep knowledge of strategic planning best practices
• Proven experience growing a client account and understanding client needs
• Passion for clients’ businesses
• We-before-me attitude uniting teams
• Strong understanding of creative in digital project life cycles
• Knowledge of web development technologies and third-party offerings
• Experience developing creative, strategy and optimization of media plans & marketing

Responsibilities

• Manage long-term marketing engagements with multiple project tracks and teams
• Oversee engagements including media, CRM, loyalty, and creative components
• Identify opportunities to grow the business with the client
• Manage client expectations and ensure satisfaction
• Mentor and develop teammates and lead by example
• Collaborate with GALE teams to build innovative, measurable solutions
• Lead and communicate across meetings, briefings, and client interactions
• Be a leader and a strong communicator in a client-facing role

Skills

Client services

Strategic planning

Account growth

Client relationships

Team leadership

Web development

Digital project lifecycle

Vendor knowledge

Job description

GALE in New York seeks an Engagement Lead to drive multi-million-dollar engagements, partnering with creative, email, analytics, strategy, and marketing teams. You will guide end-to-end execution, build strong client relationships, and proactively balance risks across multiple workstreams.

The role emphasizes agile delivery, proactive problem-solving, and a client-first mindset, with the ability to oversee complex programs for top-tier brands.