Strategic Engagement & Change Manager

Morgan, Lewis & Bockius LLP; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Morgan, Lewis & Bockius LLP is seeking an Engagement & Communications Manager for its Philadelphia office. The role focuses on shaping adoption strategies, stakeholder engagement, and change management across major initiatives, interfacing with project teams and firm leadership.

The position requires a background in professional services communications, strong project management, and experience with tools such as PowerBI and JIRA/Confluence.

Qualifications

• Bachelor’s degree from a four-year college or university.
• 7+ years of communications and engagement experience in a professional services organization, with a minimum of 3 years in sustainability, change management, or service efforts.
• Familiarity with Legal industry desired.
• Proven ability to drive cross-functional initiatives to implementation.
• Independent and self-motivated thinker with the ability to plan and drive progress without supervision.
• Strategic business focus and client-focused perspective.
• Strong knowledge of project concepts (RACI, AGILE, SCRUM).
• Sustainability benchmarking experience
• Experience in third party relationship management
• Collaborator with strong interpersonal and leadership skills.

Responsibilities

• Collaborate with the project management and product teams and interface with all levels of the firm, practice groups, and office management to initiate Change Management strategies to optimize engagement.
• Own end-to-end adoption outcomes for major initiatives by defining and driving the full engagement strategy across stakeholder alignment, change impact assessment, communications, and enablement.
• Develop and maintain a comprehensive stakeholder strategy, including segmentation, influence mapping, sponsor alignment, and targeted engagement plans for impacted user groups.
• Define and implement communication gating and sequencing for strategic messaging.
• Design role-based training and enablement pathways aligned to desired behaviors, business processes, and user journeys.
• Establish adoption success criteria and KPIs, aligned with product and business stakeholders. Manage KPIs and document results.
• Own post-launch adoption performance, including monitoring leading indicators, diagnosing gaps, and driving targeted remediation actions.
• Build and foster relationships with all key institutional players; advocate for the client with cross-functional teams.

Skills

Change Management

Stakeholder Engagement

Project Management

Leadership

Cross-functional Collaboration

Strategic Thinking

Client Focus

Problem Solving

Education

Bachelor's degree

Tools

Microsoft Office

Adobe Creative Suite

PowerBI

JIRA/Confluence

Job description

Morgan, Lewis & Bockius LLP is seeking an Engagement & Communications Manager for its Philadelphia office. The role focuses on shaping adoption strategies, stakeholder engagement, and change management across major initiatives, interfacing with project teams and firm leadership.

The position requires a background in professional services communications, strong project management, and experience with tools such as PowerBI and JIRA/Confluence.