Strategic Engagement Associate

Mona; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Growth opportunity

Collaborative culture

Job summary

Mona is seeking a Strategic Engagement Associate to enhance customer adoption and retention for mid-market clients. This hybrid role requires 2-7 years of customer-facing experience, ideally in a dynamic startup. Responsibilities include onboarding new customers, driving feature adoption through data analysis, and resolving customer challenges. The ideal candidate will proactively shape the customer journey and influence the product roadmap. Excellent problem-solving and communication skills are essential. This position is based in San Francisco with a collaborative team culture.

Qualifications

• 2-7 years of experience in a customer/stakeholder-facing role, ideally within a fast-paced startup.
• Experience in strategic projects, customer success, or client operations.
• Proven ability to drive adoption and retention.

Responsibilities

• Own the customer journey for new SMB and mid-market customers.
• Drive adoption of advanced features using data to identify opportunities.
• Influence product roadmap and GTM strategy based on customer insights.
• Jump in to resolve customer challenges effectively.
• Design systems and processes to support thousands of users.

Skills

Customer Success

Strategic projects

Problem-solving

Data analysis

Communication

Job description

About this role

Our client is looking for a strategic, resourceful operator who can quickly diagnose challenges and drive solutions- leading onboarding and adoption for their SMB and mid-market clients to ensure fast time-to-value and long-term retention. Sitting at the crossroads of Customer Success, Product, and GTM, they’ll turn customer insights into scalable systems and influence the product roadmap while solving problems with urgency.

More about the company and the role

Thousands of companies already trust our client to accelerate their recruiting workflows, remove manual toil, and make better hiring decisions with confidence. We’re not just building software - they're creating a new category. With rapid expansion across SMB and mid-market customers, they're looking for a Strategic Engagement Associate to help our users realize the full potential of the company, driving adoption, retention, and long‑term growth.

This is a high‑visibility role where you’ll sit at the intersection of Customer Success, Product, and Go‑To‑Market, directly shaping how thousands of companies experience the future of hiring.

What you’ll do

Own the customer journey. Lead onboarding for new SMB and mid-market customers, ensuring a smooth ramp‑up and a fast path to value.

Drive adoption at scale. Use data to proactively identify opportunities and risks, engaging customers to unlock advanced features and achieve meaningful outcomes.

Be the voice of the customer. Spot trends, surface insights, and influence both our product roadmap and GTM strategy. Solve problems with urgency. Jump in to resolve customer challenges, collaborating cross‑functionally to deliver fast, reliable solutions.

Build for scale. Codify what works—helping design systems, playbooks, and processes that will enable us to support thousands of users efficiently.

Make an impact. Your work will directly drive retention, expansion, and the long‑term success of the company's customers.

Why join us?

Category‑dening company. Be part of the team reimagining how hiring works with AI.

High‑impact role. Your work directly shapes how thousands of companies experience our innovative product.

Growth opportunity. Exposure to strategic projects across Customer Success, Product, and GTM.

Collaborative culture. Work with a team that values ownership, curiosity, and pushing the bar higher.

2 - 7 years of experience in a customer/stakeholder‑facing role, ideally within a fast‑paced startup. Ideally has had experience in strategic projects/ops, customer success, talent ops, recruiting, client operations, consulting, sales, etc.

APPLY if you're ready to be part of a great team. This role is HYBRID and you need to be in the office in San Fransisco minimum 4 days a week. No VISA sponsorships are given.

MONA HIRING TEAM