Strategic Enablement Partner for Customer Success

Rysein; San Francisco (CA); In loco; USD 140.000 - 210.000; Tempo pieno

Descrizione del lavoro

Stripe is seeking a Customer Success Enablement Business Partner to support our global customer-facing teams from onboarding through ongoing development, aligning enablement programs with the priorities of Customer Success leaders, managers, and teams.

You will act as the strategic enablement partner, shaping role-specific learning, guiding managers, and using data and feedback to measure what works across regions.

Competenze

• 5+ years in customer success, enablement, program management, or related field supporting post-sales or customer-facing teams.
• Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams.
• Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution.
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance.
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working.

Mansioni

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs.
• Shape onboarding and ongoing development for CSMs, building role-specific offerings and coordinating handoffs for ongoing administration and management.
• Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency.
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs.
• Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders.
• Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness.
• Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback.

Conoscenze

Customer success

Enablement

Program management

Cross-functional leadership

Data-driven

Strumenti

Learning platforms

Workflow automation

Descrizione del lavoro

Stripe is seeking a Customer Success Enablement Business Partner to support our global customer-facing teams from onboarding through ongoing development, aligning enablement programs with the priorities of Customer Success leaders, managers, and teams.

You will act as the strategic enablement partner, shaping role-specific learning, guiding managers, and using data and feedback to measure what works across regions.