Global Customer Success Enablement Strategist

Stripe, Inc.; Seattle (WA); Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

Stripe, Inc. in Seattle is seeking a Customer Success Enablement Business Partner to partner with CS leadership, shaping the learning strategy that helps post-sales teams succeed with our products.

You\'ll design onboarding and ongoing development for Customer Success Managers, aligning enablement programs with product launches, regional needs, and customer outcomes. This role emphasizes data-driven decision making and collaborative execution across global teams.

Qualifications

• 5+ years of experience in customer success, enablement, or related fields supporting post-sales teams.
• Working knowledge of the customer success role and direct partnership with CS teams.
• Experience leading complex, cross-functional programs with priorities and dependencies.
• Experience partnering with senior stakeholders and translating business needs into programs.
• Experience using data and stakeholder feedback to improve programs.

Responsabilités

• Partner with CS leadership to define and execute enablement strategy aligned with priorities.
• Shape onboarding and ongoing development for CSMs, building role-specific offerings.
• Build governance and roadmaps to prioritize requests and deliver complex programs.
• Coordinate with CS Operations, technical enablement, Product, and Marketing for evolving products and tools.
• Maintain an enablement roadmap and communicate priorities to leaders.
• Use conversation intelligence, learning data, and business indicators to identify needs and evaluate effectiveness.
• Lead learning sessions and equip managers through practice, coaching, assessment, and feedback.

Connaissances

Customer success

Program management

Enablement

Stakeholder management

Data-driven

Outils

Conversation intelligence

Learning platforms

Workflow automation

AI applications

Description du poste

Stripe, Inc. in Seattle is seeking a Customer Success Enablement Business Partner to partner with CS leadership, shaping the learning strategy that helps post-sales teams succeed with our products.

You\'ll design onboarding and ongoing development for Customer Success Managers, aligning enablement programs with product launches, regional needs, and customer outcomes. This role emphasizes data-driven decision making and collaborative execution across global teams.