Strategic Customer Success Enablement Partner

WinsAbove; San Francisco, Seattle (CA, WA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Stripe is seeking an enablement partner for Customer Success to drive an integrated learning strategy from onboarding through ongoing development. You will collaborate with CS leadership, Operations, Product and Marketing to align programs with business priorities and outcomes.

The role requires 5+ years in customer success or enablement and a track record of leading cross‑functional initiatives across regions and time zones. A data‑driven, collaborative approach is essential.

Qualifications

• 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post‑sales or customer‑facing teams
• Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams
• Experience leading complex, cross‑functional programs, including setting priorities, managing dependencies, and coordinating execution
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working
• Experience designing or delivering onboarding, training, or ongoing enablement for customer‑facing teams
• Experience supporting customer success teams serving large enterprise customers
• Experience building or improving an enablement program, service model, or governance framework
• Experience working across regions and time zones within a global, matrixed organization
• Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement

Responsibilities

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs
• Shape onboarding and ongoing development for CSMs, building role‑specific offerings and coordinating handoffs for ongoing administration and management
• Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs
• Maintain an enablement roadmap, manage cross‑functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders
• Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness
• Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback

Skills

Customer success experience

Program management

Cross‑functional programs

Stakeholder communication

Data‑driven decision making

Tools

Conversation intelligence

Learning platforms

Workflow automation

AI in enablement

Job description

Stripe is seeking an enablement partner for Customer Success to drive an integrated learning strategy from onboarding through ongoing development. You will collaborate with CS leadership, Operations, Product and Marketing to align programs with business priorities and outcomes.

The role requires 5+ years in customer success or enablement and a track record of leading cross‑functional initiatives across regions and time zones. A data‑driven, collaborative approach is essential.