Strategic Enablement Operations Manager

TD SYNNEX; Greenville (SC); On-site; USD 110,000 - 150,000; Full time

Job summary

TD SYNNEX is seeking a Strategic Enablement Operations Manager to serve as the operational backbone of the Digital Enablement organization. The role ensures enablement strategies translate into coordinated execution, measurable adoption, and business impact across planning, delivery, governance, reporting, and continuous improvement.

The successful candidate will own the operating system that connects multi-functional teams and drives launch-readiness, risk management, and executive-level

Qualifications

• Experience leading program and portfolio management across cross-functional initiatives.
• Strong ability to build and sustain governance materials and status reporting.
• Proven track record in enabling scalable learning and adoption programs.

Responsibilities

• Coordinate integrated enablement delivery roadmap across business units and capability programs.
• Own operating processes for curriculum deployment, cohorts, enrollment, and progress tracking.
• Maintain enablement scorecards linking execution, adoption, and business impact.

Skills

Program management

Learning operations

Analytics

Stakeholder management

Change management

Job description

About This Role

The Strategic Enablement Operations Manager serves as the operational backbone of the Digital Enablement organization, ensuring enablement strategies are translated into coordinated execution, measurable adoption, and business impact. This role owns the operating system that connects planning, delivery, governance, reporting, and continuous improvement across Digital Enablement initiatives.

What You'll Do

• 1. Program & Portfolio Management

  Build and manage the integrated enablement delivery roadmap across business units and capability programs.

  Coordinate curriculum launches and drive execution against launch milestones, adoption goals, and business priorities.

  Manage dependencies across Digital Enablement, HR, IT, AI, Communications, Analytics, and business leaders.

  Maintain project plans, implementation plans, status reporting, governance materials, risks, mitigation plans, resource needs, and launch-readiness views.

  Provide proactive visibility into all active and planned initiatives and facilitate program reviews, status meetings, readiness assessments, and stakeholder updates.

• 2. Learning Operations

  Own the operating processes that support curriculum deployment, including schedules, cohorts, audience segmentation, enrollment, communications, certification tracking, and reinforcement activities.

  Ensure a consistent coworker and manager experience across learning programs.

  Coordinate role-based learning journey checkpoints and Day 7, Day 30, and Day 90 proficiency reviews where applicable.

  Maintain governance for the learning content lifecycle, updates, job aids, manager kits, and program communications.

  Coordinate Digital Enablement training with related internal programs, including Practice Builder and AI Sales Champion training delivery.

• 3. Measurement & Analytics

  Maintain and action enablement scorecards that connect execution, adoption, capability, and business impact.

  Track completion, proficiency attainment, manager participation, digital tool adoption, AI fluency progress, role readiness, and agreed business outcomes.

  Produce concise executive reporting for leadership teams and provide clear visibility into progress, risks, and decisions needed.

  Identify adoption and proficiency gaps, recommend interventions, and track whether corrective actions improve results.

  Partner with Analytics and HR/Learning teams to validate KPI definitions, data quality, dashboards, and reporting cadence.

• 4. Stakeholder Management & Governance

  Act as the primary coordination point among Digital Enablement, HR/Learning, IT and AI teams, functional business leaders, Communications, and Analytics/Data teams.

  Lead recurring governance reviews and manage executive updates, steering materials, decisions, actions, and escalations.

  Establish clear accountability across workstreams, including owners, milestones, dependencies, decision rights, and validation points.

  Build strong working relationships with internal business partners and external resources required to achieve program objectives.

• 5. Adoption & Change Management

  Monitor adoption trends and identify barriers to participation, application, and sustained workflow use.

  Coordinate manager reinforcement activities and communication campaigns tied to major launches.

  Ensure business leaders understand expected behaviors, accountability, and how success will be measured.

  Connect training activity to hands‑on application, proficiency demonstration, and approved digital workflows.

• 6. Process Improvement & Team Enablement

  Build repeatable operating rhythms and standardize portfolio reporting, governance, launch, readiness, and evaluation processes.

  Implement automation where practical and reduce administrative burden on facilitators and curriculum owners.

  Provide coaching, support, and guidance to initiative leads to strengthen planning, execution, and delivery effectiveness.

  Continuously improve the operating model using stakeholder feedback, program results, and lessons learned.

What We’re Looking For

We are looking for a practical, highly organized operator who can turn strategy into an executable system. The ideal candidate brings structure without creating bureaucracy, builds trust across functions, and keeps the work focused on adoption, proficiency, and measurable business impact.

A strong strategic operations leader who can manage complex, cross-functional work with clear ownership, milestones, risks, and decisions.

A systems thinker who can build repeatable processes, operating rhythms, scorecards, and launch playbooks that make the team more scalable.

A business-minded enablement partner who connects learning activity to adoption, behavior change, proficiency, productivity, and agreed business outcomes.

A confident communicator who can simplify complexity, prepare executive-ready updates, and keep stakeholders aligned without overcomplicating the message.

A proactive problem solver who anticipates dependencies, removes fri