Strategic Employer Engagement Specialist

Equus; El Paso (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off and holidays

Flexible spending accounts

Tuition assistance

Job summary

Equus is seeking an Employer Service SPE to serve as the primary employer-facing representative for Workforce Solutions Borderplex Industry & Workforce Support Services. You will conduct employer outreach, perform needs assessments, manage job orders in Work In Texas, and coordinate employer referrals and follow-up activities.

The role requires strong communication, relationship management, and problem-solving skills, plus experience with CRM systems and workforce platforms.

Qualifications

• Bachelor's degree in Business, Workforce Development, Human Resources, Marketing, Public Administration, Economic Development, Education, Human Services, or related field, or equivalent experience.
• Minimum of three years of experience in business services, employer engagement, workforce development, recruitment, human resources, staffing, sales, economic development, or related employer-facing roles.

Responsibilities

• Conduct employer outreach activities throughout the Borderplex service area.
• Develop and maintain employer relationships through ongoing communication and workforce consultations.
• Perform workforce needs assessments and identify hiring demand, workforce shortages, credential requirements, and workforce challenges.
• Respond to employer inquiries received through customer service channels, website requests, email inquiries, and partner referrals.
• Assist employers with Work In Texas account creation, account updates, password resets, and system navigation.
• Create, review, and maintain job orders within Work In Texas.
• Follow up with employers to obtain missing job order information and ensure posting quality.
• Support recruitment efforts, hiring events, job fairs, and workforce outreach activities.
• Conduct employer discovery sessions using the Business Engagement & Employer Partnership Framework.
• Identify apprenticeship, work-based learning, WEX, OJT, customized training, incumbent worker training, career pathway, layoff aversion, and Rapid Response opportunities.
• Match workforce resources to employer hiring needs and coordinate candidate referrals.
• Collaborate with Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, and workforce partners to support employer workforce needs.
• Track hiring outcomes, referral activities, and employer follow-up activities.
• Document employer services, workforce opportunities, referrals, job order activities, hiring events, apprenticeship opportunities, WEX, OJT, and workforce solution activities within WSB-approved systems.
• Maintain timely and accurate documentation supporting contract performance and accountability.
• Participate in Workforce System Coordination Meetings, employer engagement activities, and workforce intelligence discussions.
• Utilize Extreme Customer Service principles in all employer and partner interactions.

Skills

Employer outreach

Relationship building

CRM platforms

Verbal and written communication

Event coordination

Multitasking

Employer engagement

Workforce needs assessment

Recruitment support

Workforce system knowledge

Problem solving

Extreme Customer Service

Education

Bachelor's degree

Tools

CRM platforms

Job description

Equus is seeking an Employer Service SPE to serve as the primary employer-facing representative for Workforce Solutions Borderplex Industry & Workforce Support Services. You will conduct employer outreach, perform needs assessments, manage job orders in Work In Texas, and coordinate employer referrals and follow-up activities.

The role requires strong communication, relationship management, and problem-solving skills, plus experience with CRM systems and workforce platforms.