STRATEGIC EFFICIENCY CONSULTANT - BALTIMORE, MD

Chartwells Higher Education Dining Services; Baltimore (MD); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education Dining Services in Baltimore, MD, seeks a Strategic Efficiency Consultant to turn insights into impact. You will analyze metrics, uncover opportunities, and implement solutions that boost efficiency, financial performance, and sustained success across campus dining programs.

As a Senior role, you will partner with dining leadership, manage labor strategies, optimize costs, and drive profitability while upholding quality and compliance.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or related field; equivalent experience considered.
• Minimum of 5 years of progressive leadership experience in Higher Education dining services, contract food service, or large-scale hospitality operations.
• Demonstrated expertise in labor management, food cost management, inventory controls, purchasing compliance, and operational analytics.

Responsibilities

• Evaluate dining operations, systems, processes, and financial performance to identify opportunities for operational improvement and cost optimization.
• Analyze KPIs, including labor productivity, food cost, inventory management, purchasing compliance, waste reduction, and retail performance metrics.
• Develop and implement labor management strategies that improve scheduling efficiency, productivity, and overall workforce utilization.
• Partner with location leadership to establish and maintain effective cost-control measures and financial accountability practices.
• Conduct operational audits and performance reviews to identify trends, gaps, and improvement opportunities.
• Lead initiatives focused on reducing food waste, improving inventory controls, increasing purchasing compliance, and maximizing profitability.
• Utilize business intelligence tools and reporting systems to translate complex data into actionable operational recommendations.
• Support the implementation and optimization of operational systems, technology platforms, and standardized processes.
• Collaborate with campus dining leadership, finance teams, and regional operations leaders to achieve business objectives and client expectations.
• Ensure compliance with company policies, food safety standards, and client requirements.

Skills

Labor management

Food cost management

Inventory controls

Purchasing compliance

Operational analytics

Analytical skills

Education

Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or related field

Tools

POS platforms

Financial reporting systems

Labor management tools

Operational dashboards

Job description

Location: BALTIMORE, MD

Salary: $120,000 - $130,000

Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

If you're passionate about turning insights into impact, this role was made for you. We're looking for a seasoned higher education dining professional who thrives on analyzing metrics, uncovering operational opportunities, and implementing solutions that drive efficiency, improve financial performance, and create sustainable operational success. You'll be the go-to expert for helping campus dining teams work smarter, perform better, and achieve exceptional results.

As a Strategic Efficiency Consultant (RDM) for Chartwells Higher Education in Baltimore, MD, you will serve as a strategic operations partner to campus dining leadership teams, providing expertise in operational effectiveness, systems optimization, labor management, food cost control, and financial performance improvement.

Key Responsibilities

• Evaluate dining operations, systems, processes, and financial performance to identify opportunities for operational improvement and cost optimization.
• Analyze key performance indicators (KPIs), including labor productivity, food cost, inventory management, purchasing compliance, waste reduction, and retail performance metrics.
• Develop and implement labor management strategies that improve scheduling efficiency, productivity, and overall workforce utilization.
• Partner with location leadership to establish and maintain effective cost-control measures and financial accountability practices.
• Conduct operational audits and performance reviews to identify trends, gaps, and improvement opportunities.
• Lead initiatives focused on reducing food waste, improving inventory controls, increasing purchasing compliance, and maximizing profitability.
• Utilize business intelligence tools and reporting systems to translate complex data into actionable operational recommendations.
• Support the implementation and optimization of operational systems, technology platforms, and standardized processes.
• Collaborate with campus dining leadership, finance teams, and regional operations leaders to achieve business objectives and client expectations.
• Ensure compliance with company policies, food safety standards, and client requirements.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or related field; equivalent experience considered.
• Minimum of 5 years of progressive leadership experience in Higher Education dining services, contract food service, or large-scale hospitality operations.
• Demonstrated expertise in labor management, food cost management, inventory controls, purchasing compliance, and operational analytics.
• Strong understanding of Higher Education dining models, including residential dining, retail operations, catering, meal plans, and student engagement.
• Experience utilizing financial reporting systems, POS platforms, labor management tools, and operational dashboards.
• Proven track record of driving measurable operational and financial improvements across multiple locations.
• Advanced analytical and problem-solving skills with the ability to interpret data and develop actionable solutions.

Why Join Chartwells Higher Education?

This is a unique opportunity to influence the success of a campus dining program while serving as a trusted advisor to operational leaders. You will help shape best practices, improve business performance, and drive meaningful results across a diverse portfolio of higher education dining operations, making a direct impact on both the student experience and the financial success of the business.

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/